Husni Abdelhadi

A leading Qatari digital platform specializing in for food, and retail. The
company collaborates with top local and international brands to optimize last-mile delivery operations. I was
promoted within six months in recognition of strong performance and measurable revenue impact across key
accounts. Here, my responsibilities included:
 Acting as the primary liaison for high-value national and international partners, ensuring business goals align with
platform strategies.
 Leading cross-functional strategic planning sessions to identify growth levers and influence product roadmap
decisions based on aggregated partner feedback and market dynamics.
 Developing and implementing tailored account plans to drive partner growth, enhance user experience, and
increase order volume.
 Collaborating with logistics, tech, product, and operations teams to streamline partner onboarding, improve SLA
adherence, and resolve operational issues.
 Planning and executing marketing initiatives, including in-app promotions, CPC strategies, and visibility campaigns
to boost partner engagement. Preparing and presenting recurring business reviews and performance dashboards to provide actionable insights
for partners and internal teams.
 Engaging with key stakeholders, including franchise owners and C-level executives, to align strategic objectives
and strengthen long-term partnerships. Monitoring KPIs and platform analytics to assess account health and continuously refining strategies for revenue
growth and retention.

#Achievements:
 Drove double-digit GMV growth for strategic accounts by aligning tailored promotional strategies and optimizing
partner performance.
 Increased average order volume and frequency by 28%, directly contributing to a significant uplift in revenue.
 Acted as a trusted advisor to C-level executives and franchise owners, enhancing long-term account retention.
 Achieved a 20% improvement in order reliability through streamlined onboarding and SLA monitoring processes.
 Orchestrated high-impact marketing campaigns, leading to a 35% increase in engagement for top-tier accounts.

 Managed a diverse portfolio of 50+ local and regional F&B brands, ensuring revenue growth and platform
engagement through strategic account planning.
 Conducted regular partner performance reviews and planning sessions to ensure alignment, satisfaction, and
continued business growth.
 Enhanced brand visibility by auditing and refining in-app menus, promotional banners, and content for optimal
customer engagement.
 Applied targeted interventions to underperforming partners through customized promotions, bundling strategies,
and pricing optimization.
 Monitored key performance indicators (GMV, frequency, retention), providing insight-driven recommendations
to improve partner performance and campaign outcomes.

#Achievements

A leading food and grocery delivery platform in the MENA region, operating under the global Delivery Hero umbrella.
The company connects millions of customers with restaurants, stores, and couriers through a cutting-edge digital
ecosystem. Here, my career progression is outlined below:
 Managed and optimized a diverse portfolio of 80+ medium to large UAE-based accounts, ensuring strategic
alignment and performance.
 Conducted detailed market and competitor analysis to identify opportunities and threats; built strategic
partnerships aligned with long-term partner objectives.
 Provided data-backed insights and recommendations, helping partners meet business goals while improving
customer satisfaction.
 Utilized upselling and cross-selling strategies to unlock new revenue streams, consistently meeting and exceeding
aggressive sales targets.
 Led complex contract negotiations that delivered mutual value and reduced partner churn.
 Coordinated with internal teams (product, marketing, operations, support) to deliver impactful client experience.
 Delivered actionable business insights through structured reports, influencing high-level decisions and strategy.
 Used analytics tools to monitor account KPIs, customer behavior, and market movements, driving smarter
decision-making and growth initiatives.

#Achievements:
 Drove a 25% increase in portfolio profitability through targeted engagement, performance optimization, and
value-driven solutions.
 Strengthened long-term partner relationships, contributing to a 30% increase in retention via strategic plans.
 Surpassed sales targets by 23%, earning the top performer title for Q3 2024 in Talabat UAE.
 Achieved a 15% improvement in churn rates by securing favorable contract terms and fostering sustainable
business partnerships.
 Influenced key strategic decisions through clear, actionable performance insights presented to senior leadership.
 Propelled account expansion and improved partner loyalty through data-informed planning and execution.

 Managed and grew a portfolio of 100+ vendor accounts, focusing on understanding each partners goals,
challenges, and business dynamics to deliver customized support and solutions.
 Identified upselling and cross-selling opportunities, boosting sales and profitability through commercial planning.
 Created and implemented detailed account strategies aligned with partner objectives, including initiatives such as
the project to drive operational and financial performance.
 Monitored client performance metrics to proactively resolve issues, driving long-term satisfaction and retention.
 Leveraged performance dashboards, market trends, and analytics to fine-tune strategies and improve partner
results across all KPIs.

#Achievements

A world-renowned 5-star airline and one of the fastest-growing carriers in the world. Known for its exceptional service
and global reach, the airline connects over 150 destinations across six continents. My key responsibilities included:
 Provided personalized service that aligned with the airlines premium brand image, contributing to enhanced
customer loyalty and satisfaction.
 Ensured the safety, comfort, and well-being of passengers on international long-haul and short-haul flights,
adhering to strict aviation and service standards.
 Managed on-board safety procedures, including emergency protocols, first aid, and conflict resolution, while
maintaining calm under pressure.

 Contributed to a 20% increase in marketplace offerings by successfully acquiring a wide range of new merchants.
 Delivered impactful consultative sales strategies that converted hesitant prospects into active sellers.
 Maintained high CRM data quality, improving sales cycle efficiency and ensuring seamless handover to account
management teams.
 Strengthened Amazons visibility and trust in region by acting as a key point of contact for new partnerships.
 Proactively sourced, contacted, and onboarded high-potential merchants through targeted outreach via phone,
email, and digital platforms.
 Engaged prospects in needs-based discussions to understand their business challenges, offering tailored Amazon
solutions to support their growth on the platform.
 Maintained detailed prospect data and follow-ups using Amazons CRM system to ensure a structured and
effective sales pipeline.
 Represented Amazon with professionalism and clarity, reinforcing trust and credibility with potential partners and
enhancing the companys reputation in the local market.