Husni Mashood

Provided excellent customer service by assisting passengers with ticket purchases, route information, journey planning, and general inquiries. Resolved customer concerns and complaints professionally while maintaining a positive and friendly attitude. Assisted tourists, elderly passengers, and people with special needs to ensure a smooth and comfortable travel experience. Coordinated with station staff to support daily operations, crowd management, and passenger safety.
Achievements: Successfully assisted thousands of passengers, maintained high customer satisfaction standards, received positive feedback for professionalism and communication skills, effectively handled customer issues and service disruptions, and contributed to smooth station operations by providing timely and accurate information to passengers.