Hussain Abuedrees, Country Manager

Hussain Abuedrees

Country Manager

Wataniya Airways

Lieu
Bahreïn - Manama
Éducation
Diplôme, High School Diploma
Expérience
18 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 9 Mois

Country Manager à Wataniya Airways
  • Bahreïn - Manama
  • novembre 2009 à mai 2011

To improve on time departure at the station.
Look after all operation and administrational matters, such as telex communication and local correspondence with CAA and the head quarters.
Attend meeting Airlines organization comity involving Iran Air - Bahrain.
To improve customer services and insure delivery of service to passengers.
Representing the Airline with CAA, GHA, conferences.
Looking after the operation, customer services.
Maintain and look after all employees in the station.

Country Manager à Jazeera Airways
  • Bahreïn - Manama
  • décembre 2004 à octobre 2009

Co-ordination with Ministries, Companies and Establishments between two parties.
Attending conferences and meeting, domestic and abroad.
Representing the Airline, with CAA, GHA conferences, domestic and abroad.
Looking after the operation, marketing, sales, Customer Services.
Maintain and look after works of all employees in the Station.
Many years of very successful program, project, and business management.

Duty Officer at Bahrain Airport à Gulf Air
  • Bahreïn - Manama
  • juillet 1997 à décembre 2003

To improve customer services delivery and making sure of customer satisfaction with service given.
To ensure On-Time-Departure at the station.
Look after all operation and administrational matters, such as telex communication and local correspondence with CAA and the head quarter.
Attend Airlines organization committee meetings.
To ensure all Airport activities are followed as Gulf Air procedure by Handling Agent and Gulf Air Staff, Passenger check in, baggage handling, ramp activities and further more safety of Aircraft and passengers on board.

Started as Cabin Crew, then took the position of Cabin Senior à Gulf Air
  • Bahreïn - Manama
  • octobre 1991 à juin 1997

Customer cares service.
Full training for emergency evacuation.
To promote company’s new products and services.
To provide passengers with general information about the country they are visiting and where to go.
Introduce passengers with the routes and services the company provides.
Duty free sales on board and First Aid if necessary.

Éducation

Diplôme, High School Diploma
  • à High School Diploma
  • novembre 1989

Specialties & Skills

Customer Support
Customer Service
Mastering in Microsoft Office XP
customer service
leadership

Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

Customer awareness (Formation)
Institut de formation:
Service Excellence
Date de la formation:
December 2005
Durée:
48 heures
Load sheet (Formation)
Institut de formation:
Load sheet
Date de la formation:
April 2007
Durée:
24 heures
Procedures of implementation Customer service (Formation)
Institut de formation:
Customer awareness
Date de la formation:
August 2005
Durée:
72 heures

Loisirs

  • Travelling, Sports .