Helpdesk Manager - InTouch Engineer
Schlumberger
مجموع سنوات الخبرة :11 years, 10 أشهر
Served as 24/7 global support Help-Desk Manager and subject-matter expert (SME) for drilling and measurements equipment operations and maintenance.
• Continually researched and executed strategies to maximize overall efficiencies and resources, including development of techniques to improve problem solving and communication with external and internal clients.
• Successfully updated outdated lithium battery training material, including development of clear guidelines for shipping and recycling different types of batteries.
Set-up and managed one of the company’s largest D&M maintenance centers that supported Oil & Gas Operators (Oxy, BP, PDO, Oman Oil, Medco, CCED, Petronas, others). Led growth from approximately 10 employees and 40 assets to approximately 120 employees and 500+ assets. Planned resources, including recruiting and training maintenance technicians.
• Centre was recognized as the company’s most efficient maintenance centre globally.
• Led major continuous improvement project to reduce damage-beyond-repair for drilling equipment (MWD collars). Directed design of a protection mechanism enabling collars to last 5000+ hours compared to previous 400 hours. Project resulted in nearly $1M in annual savings since 2012 and increased customer trust in equipment.
• Developed program to quickly train employees on advanced maintenance tasks and techniques for streamlining material ordering process (JIT). Resulted in ideal cost controls and profitable growth despite low pricing.
• Successfully reduced the following: maintenance costs from 28% to 11% of sales revenue and failure rate from 5.2 / kjobs to 2.3 / kjobs. Additional lean focused contributions: improved maintenance efficiency, reduced turn-around-time, increased asset utilization, and improved inventory controls and service quality.
Served as one of the first Lean Site Champions (Coordinators) selected to implement lean principals and monitor related activities in maintenance centers in Saudi Arabia, Kuwait, and Bahrain. Delivered hands-on coaching of maintenance staff and management team. Orchestrated kaizen events and continuous improvement projects (analysis to balance workload and level capacity with demand, quality performance measurement, work procedure development). Administered overview training courses for lean managers in Saudi Arabia, Kuwait, UAE, India, and China.
• Received Schlumberger Award of Excellence for lean practice implementation in Saudi Arabia; average maintenance lead time improvement from 7 days to 1.5 days, 80% reduction in overtime, and $2.M+ in on-going annual savings.
• Regularly communicated and interacted closely with senior executives, key clients, and government officials.
Orchestrated all aspects associated with ordering, installing, and launching operation of shop equipment for client (Saudi Aramco) during relocation of facility in Al-Khobar to new one in Udhailiyah.
• Facility recognized as world class and highly regarded by Schlumberger executives, 2nd party auditors, and client.
• Instrumental in developing lay-out and process related improvements to optimize service quality; client reported significant decrease in non-productive time and positive impacts to service delivery and efficiencies.
Demonstrated strong performance during earlier years with company and quickly advanced from trainee to technician.
• Selected as Guest Instructor for company’s Learning Center in Abu Dhabi for two-month period; administered training for measuring while drilling (MWD) equipment maintenance.
• Received Knowledge Sharing Award in recognition for submitting multiple best practices (4) in one quarter.
MBA
Graduated with Second Honour