Operational Risk Manager
Saudi Hollandi Bank
مجموع سنوات الخبرة :22 years, 9 أشهر
Reporting to the Head of Non-Financial Risk.
Handling primary responsibility to introduce the GRC system along with configuration of framework for losses, incidents, deficiencies, control objectives, and controls among others.
Coordinating setting/documenting of authorization of various user types including control unit users and business users.
Providing adequate technical/functional support for different banking departments pertaining to GRC application.
Ensuring optimal training of control unit users pertaining to the usage method of GRC applications.
Assisting the review and improvement of RCSA with enhanced efficacy and curtailed exposure of operational risk.
Piloting ORAP reviewing process to back stakeholders for scrutinizing and mitigating risks.
Conducting review and investigating the root causes of various incidents and losses.
Partaking in IT assets review for focusing on requisite action plans along with discovery of deficiencies.
Participating in the IT change advisory board “CAB” weekly meetings for approval/deferral of possible system modifications.
Products Management:
Presented reports on product performance at monthly, semi-yearly, and yearly intervals.
Developed reports and scrutinized customer transaction behavior indication.
Managed diversified cash and IT relationships along with conduct of market studies.
Examined and introduced diversified customer requirements.
Product Support Management:
Provided adequate training the product support team.
Established diversified processes and procedures to offer product support.
Managed responsibilities as the 2nd line of support on behalf of for the clients.
Sales Support:
Handled attendance related to client calls and meetings.
Imparted product training to the sales team, while reporting and tracking sales performances.
Reported to the Development Head and mentored a team of 3 staff.
Verified the front-end system to assist price dissemination and customer management (AWAN) issues.
Monitored the back-office team issues to assist the stock trading system.
Reported to the Cash Management Head.
Managed the major corporate cash management product, Samba Access, by totaling and restoring functionalities.
Handled business requirements, with negotiations and prioritized projects within the IT Department.
Coordinated B2B integration solution along with SWIFT MA-CUG services.
Provided backing to clients with solution of above business issues.
Attended business calls for documentation of client’s requirements.
Imparted training to newly hired staff on various cash management products and services.
E-Banking Group:
Scrutinized diversified business requirements along with support production.
Verified errors and creating test scenarios for fresh releases and new services on behalf of Al Ahli e-Corp.
Payments Unit:
Managed the administration issues pertaining to the payment system.
Assisted B2B services “Web Methods” with diligence.
Monitored the reporting tools for analyzing the payments against the OFAC checking.
Acted as a successful quality team member for modifying outgoing international transfers.
Contributed as a member of the development team to assist migration from SWIFT to SWIFT Net.
Offered training to users and quality assurance agents pertaining to admin functions of the payment system.
Imparted training to various QA agents with practical exposure on payments handling.
Major Accomplishments:
Enhanced the payroll processing cycle, with the process speed increased by 30%.
Implemented the Payment Authorization Sub-System (PASS) to enable the bank from collecting payments for ARAMCO across various channels like IVR, SARIE, Branches, and Online Application.
Increased the automation level in the payment system by re-routing conditions and mapping rules, with a safe hour usage for spending each day to en-route incoming transactions between various networks.
Reporting to the Head of Non-Financial Risk.
Handling primary responsibility to introduce the
Reported to the Cash Management Head.
Products Management:
Presented reports on product performance at monthly, semi-yearly, and yearly intervals.
Developed reports and scrutinized customer transactional behavior indication.
Managed diversified cash and IT relationships along with conduct of market studies.
Examined and introduced diversified customer requirements.
Product Support Management:
Provided adequate training the product support team.
Established diversified processes and procedures to offer product support.
Managed responsibilities as the 2nd line of support for the clients.
Sales Support:
Handled attendance related to client calls and meetings.
Imparted product training to the sales team, while reporting and tracking sales performances.
Major Accomplishments:
Managed products including corporate internet banking, cash-in-transit, SWIFT MA-CUG, dividend distribution, payroll, and real estate units selling on maps.
Enrolled the bank in SWIFT corporate services (MA-CUG) and enrolling 4 major corporate organizations in the service.
Introduced dividend distribution services via usage of existing payroll application introducing a sum of SAR 1, 200, 000.00 as net income.
Launched real estate selling on maps along with signing of the 1st contract for the bank with expected inward funds of SAR 750, 000, 000.00.
(