SME Support Specalist
The Saudi British Bank - Sabb
Total years of experience :2 years, 6 Months
Provide dedicated support to Small and Medium
Enterprises (SMEs) in banking services
Address and resolve inquiries related to SME account management and transactions
Conduct regular check-ins with SME clients to ensure satisfaction and address concerns
Stay informed about changes in banking regulations affecting SME clients
Managed 80+ indirect client enquiries daily, communicating via email and website.
Resolved customer complaints promptly, using solution-focused problem-solving.
Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
Guided callers through troubleshooting, navigating company site and using products or services.
Political science is the study of politics and power from domestic, international, and comparative perspectives. It entails understanding political ideas, ideologies, institutions, policies, processes, and behavior, as well as groups, classes, government, diplomacy, law, strategy, and war. A background in political science is valuable for citizenship and political action, as well as for future careers in government, law, business, media, or public service.