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Hussain Al Sahaf, OCC Team Leader

Hussain Al Sahaf

OCC Team Leader·Darb Alwatan

Saudi Arabia

Diploma, Office Management

Work experience

Total years of experience: 10 years, 2 months

OCC Team Leader

January 2024 - Present

Darb Alwatan

Dammam, Saudi Arabia

January 2024 - Present

• Shift Management of all OCC team, Address and document any performance issues on shift and pass on to manager for any further performance management;
• Supervising resources, including drivers, customer service and security staff and ensure all legislation.
• Devise, implement and maintain relevant and contractually compliant procedures and processes.
• Investigate incidents in accordance with relevant procedures.
• Perform all duties in the OCC when required, regulator, Line Officer, Network Liaison Officer.
• Monitor and reply to call center complaints as required.
• Preparing daily operational reports and performance data.
• Ensure adhearance to safety and all contractual KPI reporting.
• Attending emergency medical visits with injured worker and following injury management process.
• Supervise the development of new OCC staff through mentoring.
• Assist with staff recruitment;
• On occasion perform the duties of OCC Manager as required.
• Attend any meetings on behalf of the OCC Manager as required.
• Complete specialised projects as directed by the COO, and Other duties as requested.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Administration

Operation Control Canter

July 2023 - December 2023

Darb Alwatan

Dammam, Saudi Arabia

July 2023 - December 2023

Multiple Tasks.
Managing The Routes and Buses across All over the Kingdom.
Reporting any lssues on the route to
competent authorities.
Working as a liaison between Drivers
and Engineers and Operations.
Coordinate Logistics with drivers to
ensure efficient.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Logistics and Transportation

driver

June 2022 - July 2023

Rekab

Dammam, Saudi Arabia

June 2022 - July 2023

Drive a car with the capacity of more than 7 seats to transport and deliver customers and luggage .
Keeps record of number of trips, receipts and lost items
Cleans, inspects, and services vehicle.
May be required to perform warehouse functions between scheduled deliveries or as needed.
Document and report any problems with customers or on the road
Practice good safe driving and comply with all safety regulations and transportation laws.
Research delivery locations and map the routes before leaving .
Other duties as assigned.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Logistics and Transportation

fleet coordinator

June 2021 - May 2022

Hafil transportation

Dammam, Saudi Arabia

June 2021 - May 2022

Manage all of the fleet, Planning for
pickup and drop, tracking, distribution and
follow-up, daily record and report to
higher management etc.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Logistics and Transportation

Operation Control Canter

September 2019 - June 2021

Hafil transportation

Dammam, Saudi Arabia

September 2019 - June 2021

Multiple Tasks.Managing The Routes and Buses across In the eastern region .Reporting any lssues on the route tocompetent
authorities.Working as a liaison between Driversand Engineers and Operations.Coordinate Logistics with drivers toensure efficient.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Management

insurance administrator

August 2015 - November 2018

Azmeel Contracting

Jubail, Saudi Arabia

August 2015 - November 2018

offering advice about making claimstracking claims through to completion or settlementvisiting accident/loss scenes such as
residential properties and workplacesliaising with a range of professionals including the police, najim, medical staff, solicitors and
loss adjustersnegotiating settlements with claimants or lawyerscarrying out background research and gathering informationwriting
reports and completing paperworkorganising payments.

Company industry:
Construction & Building
Job role:
Management

Education

King Faisal University

June 2015

June 2015

Diploma, Office Management

Saudi Arabia

GPA (point): 3.78 out of 5

GPA (point): 3.78 out of 5

The study in the office administration major focuses on secretarial work, the art of writing letters, management, and accounting

Skills

Customer Service
Expert
Customer Service
Expert
Group Work
Expert
Group Work
Expert
Fast Learning
Expert
Fast Learning
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Microsoft Software
Expert
Microsoft Software
Expert
تحمل ضغط العمل
Expert
تحمل ضغط العمل
Expert
الالمام بالحاسب الالي و برامج مايكروسوفت
Expert
الالمام بالحاسب الالي و برامج مايكروسوفت
Expert
فن التعامل مع العملاء او الموظفين
Expert
فن التعامل مع العملاء او الموظفين
Expert
اتخاذ القرارات
Expert
اتخاذ القرارات
Expert
سرعة الطباعة
Expert
سرعة الطباعة
Expert
Customer Service
Expert
Customer Service
Expert
Group Work
Expert
Group Work
Expert
Fast Learning
Expert
Fast Learning
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Microsoft Software
Expert
Microsoft Software
Expert

Languages

English

Beginner

Arabic

Native Speaker

Training and Certifications

Certifications
التعامل الآمن مع غاز كبريتيد الهيدروجين
Feb 2023
تقييم المخاطر
Feb 2023
مكافحة الحرائق
Feb 2023
الصحة والسلامة المهنية للمشرفين
Feb 2023
القيادة الوقائية
Feb 2023
سلامة العمل بالأماكن المغلقة
Feb 2023
صناعة الفارق
Feb 2023
سلامة العمل بالمرتفعات
Feb 2023
التعامل الآمن مع المواد الكيميائية
Feb 2023
مهارات الاتصال الفعال
Mar 2023
اسعافات اولية
Feb 2023
تشارتد البريطانية بالسلامة المهنية
Feb 2023
التدقيق الداخلي وفقا لمعايير الايزو
Feb 2023
ايوش البريطانية للسلامة
Mar 2023

Hobbies and interests

القراءة