Business Partner
Ma’aden Saudi Arabian Mining Company
Total years of experience :11 years, 8 Months
is the leading mining and metals company in Saudi Arabia, establishing mining as the third pillar in Saudi industry. In 2016, Ma’aden was no. 10 globally in terms of market capitalization and was the fastest growing listed company in the GCC. In 2016, Ma’aden had revenues of SAR 9.5 billion and had a workforce of 7, 200 employees.
Accomplishments included:
•Involved in three Green-field areas newly developed in Saudi Arabia (Ras Al-Khair, Al-Jalamid and Turaif)
• End to end management of infrastructure project in compliance to project delivery schedules and other SLA parameters from technology selection, network design, temporary office setup, technical team building, project review, project receiving till user mobilization.
•Provide temporary IT services includes (network in temporary offices and telecommunication services)
•Distinguished for developing the 1st cloud in the organization
•Delivery of first Data Centers in Ras Al-Khair, Al-Jalamid and Turaif
•Developing 5-year IT Roadmap, with customer and vendor engagement
•Establish quarterly panels with major infrastructure, solutions and services partners
•Fast infrastructure setup for project employees in different sites
Role:
The role of the manager operations and telecommunication group is to be accountable for all aspects of IT infrastructure and applications daily operations and procedures for head office and offshore banking unit in Bahrain. The operations and telecommunication group manager ensures services availability and provides secured access to all IT resources via implementing policies and operations procedures. He is also responsible for applications/services disaster recovery implementation to ensure business continuity.
Key Responsibilities:
•Implements and continually recommends improvement of IT operational procedures associated to IT infrastructure management, applications daily operations, and other housekeeping operations.
•Ensures effective implementation of security and IT services utilization policies by best exploiting the capability of available hardware, system software, and messaging applications.
•Develops and implements operation and support plan to ensure continuity of IT services, and keep unplanned outage of IT services within an agreeable reasonable time frame.
•Organizes and implements effective helpdesk and troubleshooting support team and monitors its performance.
•Develops implements and regularly tests elements of the corporate disaster recovery plan.
•Monitors and follows up enhancements and development in technology of corporate IT infrastructure, LAN security and messaging applications and to implement relevant features of new releases/batches.
•Identifies vulnerability of security scheme and implements necessary remedial actions.
•Reviews and enhances reliability and resilience of IT infrastructure to meet business requirements.
•Plans and Implements feasible upgrades of IT infrastructure components (Hardware and software).
•Improves the group efficiency through continuously recommend and implement enhancements to working processes.
•Ensures that the utilized applications in the company are legally licensed and their proofs of entitlement are kept in order.
•Plans and implements regular user awareness on IT security issues and related company policies.
•Plans and implements projects assigned to the group, and report, periodically, to ISD manager on progress and difficulties.
•Builds IT support team, as business requires additional support based on growth
•Setups team objective and creates SLA and corporate information policy.
•Managing procurement of all IT related activities.
•Successful site preparation for new branch in Bahrain.
•Successful implementation of disaster recovery remote Location.
•Successful implementation Voice over IP project.
. Support and training for text/image scanning and archiving system for corporate documents converting the traditional documented archiving system into state of the art electronic archiving system.
•Electronic Document Management System (EDMS) to slash hardcopy of internal correspondence and providing on-line search and document retrieval system.
•Designed and developed in-house training courses for corporate employees and managers. Preparing course syllabus, training materials and notes.
•Giving daily support and advise to corporate employees.
• LAN Administrator for Windows 2003, 2000, Exchange 2000, ISA, IIS, and all communications applications.
• Backup and restore administration using Windows, Arcserv and Veritas.
• Successful migration from NT4 to Windows 2000 Active directory.
• Successful implementation of cold disaster recovery Location.
• Work with IBM AS 400 Mainframe. Also, work on Microsoft NT Applications (TCP/IP) Network Architecture.
• Care about system analysis and implementation. Software selection process, involve in installing, configuration, testing, and recommendation.
• On hand experience Mail Manager, anti-virus products, GFI. Installation and support of fax server, Microsoft office and some banking applications.
• Programmer for: FrontPage, RPG, RPG IV. Support and training for text/image scanning and archiving system for corporate documents converting the traditional documented archiving system into state of the art electronic archiving system.
• Electronic Document Management System (EDMS) to slash hardcopy of internal correspondence and providing on-line search and document retrieval system.
• Designed and developed in-house training courses for corporate employees and managers. Preparing course syllabus, training materials and notes.
• Giving daily support and advise to corporate employees.
Major in Software Management. University of Detroit Mercy.
Bachelor of Business Administration in Computer Information Systems