Operations & Supply Chain Manager
OSN
Total years of experience :14 years, 11 Months
Organizing the business function of the organization that affects cost, policy,
procedure and strategic planning for the projects.
Reporting and balancing the team's budget and making sure that we are within our
budget.
Working with the development team and leading on service development and new
business in the area
Participating in corporate planning and policy development, Where required develop
new systems and liaising with internal and external providers to ensure the systems,
policy’s and processes meet the needs of the services.
Improve the operational systems, processes and policies in support of organizations
mission -- specifically, support better management reporting, information flow and
management, business process and organizational planning.
Manage and increase the effectiveness and efficiency of Support Services, through
improvements to each function as well as coordination and communication between
support and business functions.
Playing a significant role in long-term planning, including an initiative geared toward
operational excellence.
Manage customer support. Plan and support sales and marketing activities.
Oversee overall financial management, planning, systems and controls.
Development of individual program budgets.
Monitor supplier performance to assess ability to meet quality and delivery requirements.
Monitor forecasts and quotas to identify changes or to determine their effect on supply
chain activities.
Identify opportunities to reuse or recycle materials to minimize consumption of new
materials
Manage activities related to strategic or tactical purchasing, material requirements
planning, inventory control, warehousing, or receiving.
Ensuring stores have enough stock
Making sure suppliers have enough stock to meet demand
Overseeing the ordering and packaging process.
Overseeing arrival of shipments
Negotiating the contracts and commercial projects.
Making up the plans to keep commercial operations and relationships accurate.
Ensure the team performs within set technical guidelines based on standard
operating procedures.
Ensures that there is enough coverage, whether during normal hours or 24/7 on call.
Improve processes and policies in support of organizational goals.
Ensuring own continued professional development
Ensuring the service is delivered in line with the organizations quality control criteria.
Promoting the professional image of the organization.
Ensuring that the company’s equalities policy is adhered to ensuring services are
delivered in an equitable, nondiscriminatory manner.
Developing and implementing sales and marketing campaigns.
Managing Dealer’s jobs and requests.
Being up - to - date with stock level.
Following up with dealers jobs and pushing jobs to be done on the schedule date.
Reviewing dealer’s invoices as initial review.
Assisting by conducting training for dealers on our system B2B “Business 2
Business”.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing
information.
Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding
requests.
Maintains call center database by entering information.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.