English teacher intermediate
Ministry Of Education - Saudi Arabia
Total years of experience :26 years, 7 Months
.Key Responsibilities:
Processing customer transactions while providing prompt, courteous and efficient service and proactively referring clients to appropriate sales staff.
One of the appointed authorized signatories for the Bank, managing and supervising operational transactions to meet both customers and bank's requirements and to achieve an acceptable audit level.
Liaising with a host of corporate/retail clients, to ensure optimal levels of service and long term business relations. Cross selling products, based on eligibility and credit history of prospective/existing clients, following up on referral business to expand client base.
In charge of ensuring ATMs have sufficient balance amount, tracking balances, conducting daily checking of ATM reports and reconciling ATM accounts to ensure proper ATM functionality and spearheaded several training and development programs for junior tellers to maximize their effectiveness and ability to track frauds.
Ensuring efficient operation and adhering to security policies and procedures in the teller area.
Supervising and coordinating work activities of tellers, existing/ new account personnel, confirming that duties are performed efficiently according to financial policies/procedures.
Supervising cash management and all matters pertaining to treasury (bank communications, bank transfer to vendors, distributors, and head office and bank reconciliation).
Tracking all key business and monetary issues pertaining to accounting operations including payables, receivables, and monthly reconciliation and treasury operations.
Ensuring all service clauses are duly adhered to and all complaints are addressed within reasonable time frame. Establishing overall directions, process flow and standards in the branch to deliver targeted results.