relationship manager
Riyad Bank
Total years of experience :17 years, 11 Months
• Assistant Relationship Manager
Principal Accountabilities:
Sales Management:
1. Develops a detailed understanding of the customer and prospective customer base to ensure effective sales performance.
2. Delivers appropriate products and services to his clients to contribute towards market share and profitability.
3. Develops sound and long term relationships with customers in order to increase market and 'wallet' share.
4. Ensures that a regular customer contact strategy is in place.
5. Prepare sales plans for assigned customers.
6. The Job holder is obliged to abide by any instructions provided by his Manager with respect to the scope of work.
• Senior Customer Service Officer
I work as Sr. Customer Service Officer for Corporate Products Service Unit. This unit began with me and now I am in charge of this unit and leading nine people.
Responsibilities:
1. Providing day-to-day customer support to extended and sophisticated segments of corporate banking customers.
2. Delivering timely proactive and accurate information to Customer, Relationship Management and Department Heads on regular basis.
3. Managing multiple complex customers with high transaction volumes and account activities.
• Financial Institutional Officer
Responsibilities:
1. Opening/Closing a VOSTRO Accs. (Accounts opened at RB books for other correspondent banks SAR currency).
2. Opening/Closing a NOSTRO Accs. (Accounts opened at other correspondent banks in different countries for RB.)
3. Managing relationships with all correspondent banks and originate cross-sell business:
Understand customer need and develop customer intimacy.
Mange and resolve any inquiry, case or issue may appear from both parties whether by internal (Other RB’s departments such as Payment dept., Cheque collection dept., Credit reference desk, and other related depts..) or external (Other correspondent banks such as JPMorgan Chase, Deutsche Bank, Standard Chartered Bank, Barcalys Bank and more..)
4. 4.Obtaining financial, market and customer information. 5. Identifying new projects in the Saudi Market. 6. Processing Back Valuation request from Vostro Local / Correspondent Banks. 7. Preparing Audit Report for Correspondent Banks.
I worked as Junior Sales, learned about private equity sales and commercial title transfer.
Responsibilities:
Business Development:
1. Manage relationships with all corporate customers in portfolio and originate cross-sell business:
➢ Identify asses and pursue customers’ service requirements/sales opportunities.
➢ Understand customer need and develop customer intimacy.
2. Obtains financial, market and customer information.
3. Ensures the Bank's position is protected by obtaining the required legal documentation from his customers.
I’ve prepared and reviewed the Financial Statements of five companies over the period of work with E&Y.
Working at vacations unit and dealing to processed leave time each employee's account and counting the 13th salary.
Project Accounting Division:
Learning all of the steps on how to pursue a project from beginning to end.
The ICP program provided training in the political, legal, cultural and social aspects of global commerce, business and economics. The credit program, distinct from the MBA degree, is designed for students wanting to develop proficiency and understanding in areas related to international relations, politics, business, law and policy.
I achieved my Bachelor majoring at Accounting, and I did my Internship at Saudi Aramco Company in Dhahran in the field of Project Accounting.
