System Support
Safat Enterprise Solutions
Total years of experience :12 years, 11 Months
Responsible for the technology vision and planning process.
Develops and enforces policy and procedures.
Upgrade and Migrate Domain Controllers Windows Server.
Monitor and manage user’s mail boxes by using office 365.
Setup and configure Cisco ASA 5510 Firewall.
Resolving helpdesk issues by using Freshdesk Cloud System.
Ensure the security of the information systems, communication lines, and equipment.
Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans.
Provide status reporting of team activities against the program plan.
Responsible for the technology vision and planning process.
Develops and enforces policy and procedures.
Reviews all hardware and software acquisition and maintenance contracts.
Ensure the security of the information systems, communication lines, and equipment.
• Installation, Configuration and Maintenance of Servers.
• Monitoring Symantec Backup Exec 2010.
• Updating servers and client machines remotely.
• Creating Shares and providing permissions to users.
• Backup and Restoration of Confidential and critical data.
• Providing support to users locally and remotely.
• Resolving helpdesk issues.
• General hardware maintenance and troubleshooting of network problems
• Troubleshooting CISCO switching issues.
• Cisco IP Telephony.
• IBM Ts-3200 Tape Library.
• Hyper-v and VMware Virtualization.
• Diagnosis of Servers, desktop, application, networking and infrastructure issues.
• Providing 1st/2nd line support to users.
• Administering the IT department’s policies and procedures.
• Responsible for maintaining backups.
• Working closely with software suppliers to resolve operational issues.
• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server 2003/2008, Active Directory, Exchange 2003/2007, Mcafee Anti-Virus, DNS/DHCP, TCP/IP, Ethernet, wireless router Configurations.
Hardware
• Computer maintenance.
• Network devices and platforms.
• Printers maintenance
Software
• Web design (HTML, DHTML, CSS, JavaScript).
• Microsoft SQL Server 2005.
• Microsoft Windows Operating System.
• Microsoft Office Applications.
• Microsoft Project for developing plans.
• Microsoft Word for documenting.
• Microsoft Access for database.
• Microsoft Excel for scheduling and spreadsheets.
• E-commerce and E-marketing applications.