IS/IT Project Manager
National Grid
Total years of experience :8 years, 4 Months
Management and delivery of business critical software projects for UK & US divisions
- Managing contracts with vendors and suppliers to ensure they are meeting SLAs.
- Producing and maintaining project plan to keep track of end to end project deliverables
- Led, planned, and coordinated with product owners to produce user stories according to criteria and correct definition of done.
- Acted as a liason between IT engineers, senior business management globally in UK, US and India to faciliate communication and meet KPI's
Key Achievements
- Managed end to end agile implementation of £1m ITSM solution meeting KPI’s and achieving 100% adoption across 8k user base within 2 years. Involved request management, decommissioning of existing process/systems, Self Service Portal release along with chatbot integration.
- Led and managed IT procurement event to roll out digital booking solution with innovative hardware/software to 30 offices, gaining a customer satisfaction score of 95%
Subjects: Management Accounting, Financial Reporting, Financial Decision Making, Financial Statement Analysis, Computerised Accounting Systems, Management and Technology, Management Information and IT, Marketing, Global Contexts of Business Management, Management and Technology, Information Systems Development Dissertation project: Creating a Data Collection Application System for Macmillan Cancer Support (Charitable Organisation)