Hussain Abdul Jalil Ahmed Al-Mutawa, internal auditor

Hussain Abdul Jalil Ahmed Al-Mutawa

internal auditor

NATIONAL BANK OF BAHRAIN

Lieu
Bahreïn - Manama
Éducation
Baccalauréat, Marketing & Managment
Expérience
9 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 11 Mois

internal auditor à NATIONAL BANK OF BAHRAIN
  • Bahreïn - Manama
  • Je travaille ici depuis décembre 2018

Internal Auditor:
(Since; December 2018 until Current)

• Conducts audits in line with the audit plan to ensure compliance with policies, plans, standards, laws and regulations.
• Ensures completion of audit assignments within the allotted timelines in a competent and professional manner.
• Assists in developing and implementing tailor-made audit programs and audit tools and methodology for NBB and all its business units that test key business processes and controls.
• Assists in preparing/reviewing the relevant working papers for each audit assignment.
• Reviews the adequacy, existence and completeness of controls to mitigate the risks in the process under review.
• Audit Report and Recommendations
• Prepares Issue Sheets and Draft Audit reports, under supervision of seniors, including any interim recommendations for the Audit Committee’s consideration, considering materiality, pertinence to audit and documentary evidence.
• Prepares preliminary/draft internal audit reports and ensure quality standards in internal audit review and reports.
• Discusses the findings with the Senior Auditor or Unit Head - Internal Audit to decide on the future course of action.
• Responds to audit queries following audit reports.
• Prepares quarterly progress reports on planned audits, implementation of Management Action Plans and follow-up audit reviews.
• Stakeholder Management
• Maintains contact with external auditors to obtain an overview of the current business climate


Acting as a Team Leader since: (1st Mar 2011)

• Handled a team of (23) agents, to handle, trained, Educate a high quality standard call center department.

• Guiding & Solving Corporate Internet Banking Customers daily requests, by involving (IT) Department to fix any technical issued accord through our CIB Admin system.

• Communicating & coordinating with multi departments to follow up with corporate Internet Banking customer’s previous and existing requests & arrange to simplify, speedup their requests.

• Reporting day to day CID cases to the concern departments (IB & MBS) to fix them.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Credit Card Customer Related: Check the standing order (accept, reject, effective date S/O, …etc.), Check the mailing address for the statement, Check the limit if there is group share limit, Give the customer the available, total outstanding, minimum amount due, Give a Bonus as per management request, Report charge Dispute, Card Status (New application and Renewal), Reversal of Late Payment Charges, Interest queries.

• Credit Card POS Related: Give online training to NBB Merchants, Reporting POS machine problem, Leads for new POS machine & Report reversals of POS machine double debits.

Customer Service à BAHRAIN ISLAMIC BANK
  • Bahreïn - Manama
  • mars 2008 à avril 2008

• Account opening (Individuals, organization and under formation)
• Account Closing, Account Transfers
• Cross Selling of Time Certificate Deposits and Visa Cards
• Producing Release letters of credit cards, Outstanding loans, certificate of completion.
• Branch opening/closing.
• Promote and maintain positive relations with all contacts, customers and potential customers
• Comply with all department and company policies and procedures.
• Other Admin work

Purchase Officer à Ajeeb Stores
  • Bahreïn - Manama
  • juillet 2003 à septembre 2007

( Since 15th July 2003 Until 30th September 2007 ) Ajeeb Store

Purchase Officer

• Ensure competent quality execution of all regular purchasing duties and administrative works.
• Maintain complete updated purchasing records/data and pricing in the system.
• Prepare reports and summarize data including sales report and book value.
• Schedule store visits and conduct competitor survey.
• Execution and monitoring of all regular purchasing duties.
• Coordinate with user departments and suppliers in the purchasing scope of work for projects assigned.
• Assist in managing and following up overseas orders.
• Handling and monitoring of claims to factories and vendors for defectives, shortage, missing parts.
• Support relevant departments with quotations for the purpose of tenders.
• Coordinate with suppliers to ensure on-time delivery.
• Responsible for the preparation and process purchase orders and documents in accordance with company policies and procedures.
• Source, select and negotiate for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.
• Negotiate for best purchasing package (in terms of quality, price, term, delivery and service) with suppliers and sub-contractors assigned.

ACHIEVEMENTS

• Nominated as Employee of the month for ( October & December 2010,
September 2011 ) .

Social Activities

• Attend First Aid Course ( 2017 )

• Customer Service Excellence Course - ( 2015 - BIBF )

• Volunteered in Government Election in April 2006

Éducation

Baccalauréat, Marketing & Managment
  • à AHLIA UNIVERSITY
  • mai 2008

Specialties & Skills

Analysis
External Audit
Audit Support
Internal Audit
Fraud Investigations
Internet Banking Administrating System
CTL Prime System
Workflow System
Complaint Handling/Dispute Resolution
CosmoCom System – Complete contact center Solution
listening and verbal communication skills
SMS Notifications
TC4 " Total Concept 4 " – Core System
Fraud Guard System
Call Center Service Operations
MS Word, Excel and Outlook
Sales Lead Generation
Online System
Switch Ware System
Customer service assistant
customer service
planning
auditing
teamwork
reconciliation
operation
analysis

Langues

Anglais
Expert
Arabe
Expert
Persan
Débutant
Hindi
Débutant

Formation et Diplômes

Attend (Certificat)
Date de la formation:
February 2013
Valide jusqu'à:
February 2013
Attend (Certificat)
Date de la formation:
February 2012
Valide jusqu'à:
February 2012
attend (Certificat)
Date de la formation:
May 2013
Valide jusqu'à:
May 2013
Educated & Trained (Certificat)
Date de la formation:
November 2003
Valide jusqu'à:
July 2013

Loisirs

  • Basketball ,Football ,Swimming , Fishing ,travelling and snorkling