IT Services Manager
Bupa Arabia
Total years of experience :17 years, 8 Months
Responsible for overall BUPA IT Services & Operations (3000+ Users), Projects,
Support Service Desk, SLA, IT Budget, Vendor Management, IT Audit, IT Services
Dashboard, BCP and IT Disaster Recovery to support company current and future
Business Plan & Objectives
Working closely with BUPA Internal and External (EY) Audit teams for IT Audits and
compliance requirements.
Leading IT Team for SAMA Cyber Security Framework to comply with IT Audit and
Regulatory requirements.
Managing Teams of System Manager, SysAdmins, Security Manager, SOC Team,
Network Admin, , IP Telephony/VTC and Technical Support team spread over across
all regions.
Managing IT Budget (OPEX and CAPEX) to fulfil IT operational and business
requirements.
Manage and maintain IT services through agreed SLA with Business
Managing and maintaining Team Performance based on time ticket resolution
Improve Customer Satisfaction and resolution time.
Manage new projects based on new requirements
I architected, implemented and maintained servers, 100% virtualized environment supporting
Microsoft Dynamics Ax (ERP), Oracle, Exchange, SQL, SharePoint, Active Directory, and a
mixed Microsoft and Oracle development environment.
Oversee service desk & incidents system.
Having excellent time management, confidentiality & communication skills.
Responsible for hardware and software installation.
Oversee Microsoft Dynamics AX .
Responsible for IT Infrastructure Projects to support company current and future Business Plan
& Objectives .
Prepare system requirements and specifications for data center.
Managing a team of over 30 administrative & technical staff( +2000 Users, + 20 branch ).
Strengthening the ICT infrastructure through implementing new technologies..
Performing routine audits of systems and software.
Manage the ICT budgets and expenditure on hardware and software.
Recommending and implementing improvements and efficiencies.
Having strong IT, commercial, planning and budgeting skills.
Management of server software and associated backup routines.
Procurement of ICT hardware, software and maintenance products & services.
Responsible for the recruitment and training of new staff.
Writing documentation for ICT procedures, security and disaster recovery.
Managing the internal & hosted network infrastructure including: firewalls, servers, switches
and telephony.
Responsible for ICT projects - design review, material submittal, procurements scheduling
plan, material delivery plan for projects.
Network engineer - MOI projects Sites, 7 Sites
Responsible for all aspects of 700 user remote area network
manage operating system.
manage and maintenance for e-mail server Microsoft Exchange .
manage the backup for the servers.
manage VPN Connection
Manage sonicwall firewall system.