IT System Administrator
King's Academy
Total years of experience :22 years, 8 Months
-Running and administrating 24/7 environment
-Network and connectivity Troubleshooting .
-Perform a wide range of system administration duties on the servers database, application : AD, DNS, DHCP, IIS, and other servers including install, debug, maintain, upgrade, and general support.
-Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure.
-Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability on a daily and weekly basis.
-Perform regular and on-demand system backups and recoveries, system updates, antivirus updates.
-Assist in developing, implementing, testing and maintaining server level disaster recovery plans.
-Collect and review system data for capacity and planning purposes.
-Interface with vendors for procurement & maintenance of all IT infrastructures.
-Manage & troubleshoot networks, PCS printers, intranet & internet connectivity throughout the organization
-Work closely with the IT helpdesk to provide end-user support and issue resolution.
-Maintain up-to-date knowledge of emerging server tools and latest technologies.
-Research, evaluate and recommend system technologies to support business requirements.
-Rigorously create and maintain documentation for all processes and procedures, keep track of changes and upgrades.
-Lead, train and support the work of other staff engaged in similar functions
-Attend and actively participate in weekly meetings.
-Coordinate with the rest of the IT team to meet the team objectives.
1. Assists in the planning and implementation of additions, deletions and major modifications to the supporting campus infrastructure.
2. Implements network security at the network, servers and at user level as established by campus policies and the Director of Technology.
3. Managing and supervise network and Infrastructure team for optimal performance. This will consist of resource management for incoming customer inquiries, projects, administrative work and time allotted for holidays and paid/unpaid time off.
4. Work with clients to develop high-level network strategies
5. Project management activities including work planning, status reporting, client relationship management, and project financial management.
6. Plan, organize, and manage network design and or implementation projects.
7. Oversees the administration and maintenance of the company's infrastructure: LAN/WAN, firewalls, bandwidth management wired and wireless network, server farm, mail and other services.
8. Oversees the administration and maintenance of the company's Network wired switches .
9. Oversees the administration and maintenance of the company's network security and authentication
10. Oversees the administration and maintenance of the company's Network wireless network
11. Oversees the administration and maintenance of the company's internet connation routing and security
12. Oversees the administration and maintenance of the company's servers including, mail, active directory, file servers, database servers and other systems
13. Oversees the administration and maintenance of the company's Cisco IP telephone systems .
14. Manage, maintain and upgrading network infrastructure
15. Manages, operates, trouble shoots and develops upgrades to the company's server and infrastructure OS systems, network and IP telephony at the campus level.
16. Oversees all IP telephony changes, including relocating, routing for seating assignments, voicemail, call flow and integration.
17. Oversees troubleshooting, systems backups,
18. archiving, and disaster recovery plans and provides expert support when necessary.
19. Works with helpdesk and other teams to help implement Internal Systems.
20. Responds to escalated help desk issues and directs more junior innovators when necessary.
21. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
22. Builds and maintains vendor relationships and manages the purchase of hardware and software products.
23. Manage and supervise the AV team to ensure coverage from their side for all school events as well proper maintaining AV equipment.
24. Manage the help desk team for optimal performance. This will consist of resource management for incoming customer inquiries, projects, administrative work and time allotted for holidays and paid/unpaid time off.
25. Build a qualified help desk team through innovative hiring and training techniques, train and coach team and manage their performance and make recommendations accordingly.
26. Ensure coverage of the help desk as needed by the academy
27. Ensure a high level of customer satisfaction for the user community.
28. Develop and update plans for new product/service releases.
29. Assist with the specification and ordering of desktops and portable systems and supporting hardware and peripherals.
30. In addition to any other duty that might get assigned to him/her by his/her immediate supervisor or the Headmaster
JHTEC is a Hospitality & tourism education company have Three Main parts separated in three Building
A. Applied University Of Jordan College
B. Century Park Hotel
C. Jordan Hotels School
Job description : as a part of a big program to computerize all the company department , the company was hair me by recommendation from AMIR PROGRAM (USAID)to manage the IT department, design, and implement the solution
Summary of my tasks
o Planning network hardware, software
o Installing hardware
o Installing a new system such as Fidelio system (Hotel Management systems), front office, Accounting system, stores, point of sale, Engineering system, fix assets, CCTV system, University registration system using Oracle 10G(under Development), School Registration system using SQL & VB.Net (under Development), Extranet by using ISA server and MsExchage, Human Resource system ......
o Managing IT Department
o Managing servers and client stations
o Securing resources
o Train employees to use the new system
o Monitoring, optimization and build backup strategies
o Managing and optimizing Data Base
o Reducing Cost by finding best solution with minimum Cost
JHTEC now is Full Computerized, Hotel Guests, University Student and School Students Totally Controlled using our systems, starting from first mint that they access the company.
training for MCSE courses and manaiging company servers and make some outside technical supporting
work as technincal instructer for MCSE2000 tracks