Senior Product Manager
Saudi Fransi Bank
Total years of experience :16 years, 5 Months
• Manage and operate a complete PMO within the e-channels department to handle all projects while maintaining processes, procedures, and standards.
• Define business requirements and enhancement trends that end up with GTB products features (Fransi mobile, Fransi Phone, Fransi plus, POS, ATMs) to elevate in a competitive manner and to reflect revenue generation perspective rather than purely service center.
• One of the representation staff of BSF in managing the new change of POS business enforced by SAMA in Saudi towards the positive interchange rather than the old Negative which resulted the issuer bank pay the acquirer.
• Work with IT, operations, risk, audit, Retail group departments in addition to the vendor to align and manage along with other concerned entities each in its domain and role to assure business requirements are precisely and objectively met and within the accepted SAMA regulations and Risks assessments.
• Present projects progress and periodic status reports to the steering committee.
• Manage projects in the GTB department which mainly responsible for all services launched through the e-channels.
• Manage the whole schedule and project plan with the vendor and internally to assure timeframe is met.
• Build test cases and track resulted outcome and make sure corrections are precisely communicated to the concerned parties.
• Track project budget, create and communicate alignment sheet.
• Determine dependencies among projects deliverables and work on certain priorities upon to business objectives.
• Managed mada transformation and branding project included the preparation of all new marketing materials for ATMs and POS in addition to the new cards issuance.
• Build the new Mada program awareness either within the bank or on the merchant and end user level according to SAMA mandates.
• Managed Fransi phone (new contact center transformation project based on Cisco technology and i-Agent enhancement application and business tool).
• Additional mandates were assigned frequently like (Starting Innovation Center, Updating e-channels latest contents, preparing presentations and dashboards based on MIS data to put in presentment to the Corporate management)
• Additional tasks included responding to risk assessment and risk qualification within the e-channels department, presentations preparations reflecting profits generated over POS transactions.
• Manage E-services program in Civil Status and Passport Department (Enablement of almost 80 services offered by CSPD to citizens and non citizens within and outside of the kingdom borders through e-channel
• Daily project duties
o Managed the whole project life cycle from requirements gathering, scoping, design, implementation, testing, rollout, training and knowledge transfer, towards the GO live stage.
o Oversaw client relationships with responsibility for account growth, staffing, client satisfaction, prioritization of deliverables, ensuring the highest quality
o Delegated tasks effectively involving people at optimal levels for project success and overall account utilization.
o Monitor and control issues, delays, risks through efficient logs which handle each with a preventive and corrective actions.
o Tasked with resolving team conflicts and managing relationships across the teams
o Managed a team of twenty staff.
o Provided strategic planning and day to day project management to company clients.
Civil Status and Passport Department e-services
• The project started with BPR Business process re-engineering which consisted of Implementing all phases of business process management component, including process modeling, gap analysis, e-service design, workflow & automation requirements, performance management, and change management
• BPR included
1. Gathering & modeling the As-Is Business Requirements from CSPD & the stakeholders involved.
2. Developing Gap Analysis to specify the bottlenecks of the process flow.
3 Designing TO-BE processes based on automation & e-service criteria.
4. Developing performance indicators to measure the future state performance.
5. Supervising the implementation of the new system
Telco Projects
• Managed and delivered successfully multimillion project implementations of Customer care & Billing system
• This included two sites
o ZAIN Ghana
o Itisaluna - Iraq
Education Project
• A project responsible for the implementation of Banner Universities ERP system at PMU. Included full implementation for 14 modules
o First Iteration included the following modules (General Person Module, Course Catalog Module, Class Schedule Module, General Student Module, Registration Module, Fees Assessment Module, Faculty Management Module, Job Submission/Population Selection/Letter Generation, Admission Module, Academic History Module, Self Service Registration Module, Account Receivable Module, Self Service Admission Module, Faculty Self Service Module, Recruitment Module, Housing Module, and Financial Aid Module)
Responsibilities
• Projects Initiation including Contract preparation, projects kickoff presentation/meeting, and Team Mobilization
• Responsible for effectively initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing and delivering all activities for projects and related release initiatives.
• Worked on multiple projects in a fast driven environment.
• Managing the scope, risks identification and analysis, resources management, procurement management, and cost management.
• Supported Product, Engineering, Design and Business Partners in driving projects and tasks to completion on schedule and to spec.
• Managing and maintaining the relation with projects' stakeholders, team, client, management, account management, and 3rd parties using different techniques such setting right expectations by holding meetings, and reporting (communicating), motivating and encouraging, and Conflict Management.
• Determined road map dates based on metrics and priorities. Provided Executive level summary of Project Plan and weekly status.
• Implementing project schedules and tracking projects’ progress.
• Monitoring the deliverables, and their acceptance (Acceptance Certificates UATs, PAT and FAC)
• Project reporting to Steering Committees and Sr. Management.
• Ensuring and maintain healthy status for the project, relationship with client.
• Preparing set of presentations for the clients during the projects' life cycle presenting the projects statuses, progress, scope changes, risks and issues.
• Responsible for release of new features as well as maintaining the website and bug fixing.
• Managing both co-located as well as off-shore teams, produced status reports, managed the team and resolved day-to-day issues.
• Working in the commercial, and assigned to two accounts in the government sectors with the view of expanding client bases and identifying new market potentials in the SMB.
• Building Account profile incorporating basic information like (Who is who? Decision Makers. IT Infrastructure, IT budget, Projects & areas of interests).
• Conducting meetings along with decision makers, identifying their Business needs/case drive it to ROI multiple options and matching it to be fulfilled by SBM offerings.
• Working along with presales consultants to enhance SBM position in competition.
• Act closed to customers stakeholders and fostered relationships.
• Proposing solutions that meet client’s needs.
• Producing relevant proposals along with managing all subsequent communications with the client.
• Reflect sales plan and prospected revenue generation in front of IBM management.
• Closing Sales
• Managed and supporting sales potentials developed in conjunction with sales team.
• Educated sales team and conducting training sessions.
• Conducted needs analysis and assessments.
• Studied client's needs and matching them to the best solutions developed or owned by CA.
• Conducted Professional presentations and Solutions demonstrations.
• Prepared Technical Proposals / Sometimes RFPs
• Managed and responded to all customers' queries and specific point's discussion.
Personal Competencies Well-developed interpersonal and communication skills. Ability to prioritize and meet operational deadlines in a demanding environment. Ability of interacting with users and working under pressure. Strong communication, presentation skills. Problem solving and risks identification knowledge. Well experienced on managing scope and bring the customer requirements in high quality levels. Strong programming and problem analysis skills Exposed to different programming languages. Wide exposure to business applications ( Oracle applications, Enterprise System management Solutions , E-Business, ERP Solutions, Retail Solutions) Dynamic, Fast adapter, self-motivated & results oriented Veteran care giver to customer satisfaction. Training Courses • Signature Sales Method (SSM) IBM Riyadh – Saudi Arabia • Sales prospecting techniques IBM Riyadh – Saudi Arabia • Project management essentials Computer Associates ( SA 2000 ) • Client services Management Computer Associates ( SA 2000 ) • 36 training hours in project management • EMC sales/ presales training track.