Manager
Alo Conceirge
Total years of experience :26 years, 3 Months
Co-Chair AU Annual Dinner 2019 Committee.
• Co-Chair AU 30th
anniversary taskforce committee.
• AU Development Council committee.
• AU HR Policies committee.
• AU Disciplinary staff committee.
• AU Happiness and Well being committee.
• AU staff of the year committee
• AU staff of the month committee
• AU Procurement committee.
• AUS Cultural Events committee
• OSA Global Day, Club Fair & Annual Appreciation Committee
Office of Alumni, Office of Development and Alumni Affairs
• Responsible, in consultation with the Executive Director and other relevant individuals, for developing
and implementing the University’s Alumni Office strategy.
• Determine the Alumni Relations team’s strategic direction and provide leadership, motivation and
support in order to maintain the quality of the team’s output so that the University’s and Department’s
objectives are achieved.
• Responsible for developing the Alumni Relations budget and tailoring the Alumni Relations program to
the available resources and monitoring expense against that budget.
• Oversee liaison between the Alumni Relations team members and others in the University to ensure that
there is effective communication with senior colleagues on matters relating to alumni events, alumni
group activities, University publications, web and email communication.
• Develop strong alumni and other networks to support and develop strategies for alumni office activity
and to identify opportunity for fundraising.
• Represent the department in all alumni office events and meetings, both on /off campus.
• Recruit and manage volunteers to work with alumni groups including Alumni Council and International
Chapters.
• To work closely with the Head of Departments and colleges who have frequent contact with alumni,
especially the admission and registration office to develop and unify related approaches and strategies.
Office of Development, Office of V.C of Advancement and Communications
• Identify, assess, qualify, cultivate, solicit and enhance the number of current and prospective donors;
achieve annual metrics and donor engagement objectives.
• Set short and long-term fundraising plans with specific targets per each giving program with diversified
funding sources, including endowed and current funds.
• Work closely with the Office of Alumni and Office of Marketing to maintain a network of corporate
partners, students, alumni, friends, parents and other individuals or groups for the purpose of obtaining
gifts and donations.
• Produce the written materials for donor solicitation, acknowledgements, donor correspondence, updates,
funding proposals, and related reports.
• Collaborate with VC for Advancement and Communications in developing strategic goals and annual
action plans for best prospects with the intent of expanding relationships that lead to achieving
fundraising targets.
• Manage prospect research and cultivation initiatives with a special emphasis on pursuing strategies to
secure or increase giving from donors.
• Lead the strategic initiatives and projects for securing major gifts and donations to AU, implementing
robust alumni giving program, enhancing special fundraising/ cultivation events, and developing all
relevant approaches to support different advancement initiatives.
• Develop and prepare all relevant materials for Board of Trustees and Chancellor’s Cabinet meetings.
Deanship of Student affairs
• Help in setting the deanship vision, mission and objectives.
• Coordinate with all related offices Athletics, transportation, Group Security, Operations, Finance and
third-party contractors to implement student activities events.
• Conduct meetings and training sessions with student clubs as deemed necessary to keep them updated
with any changes.
• Plan, implement and manage student clubs events. Provide all kind of services that facilitate Student life
at AU
• Promote events and activities on several social media in collaboration with the Office of Marketing.
• Responsible in updating the information related to DSA on the website.
• Control the funding of Student clubs and their expenses.
• Produce reports and Implement special projects upon the dean request.
Coordinates the planning, implementation and management of general student events such as New
Student Orientation, conferences, Exhibitions, Forums, Retreats, Club Fair, Global Day, National Days,
Eid and other general events organized by the Student Clubs and Organizations for the entire AUS
student body. Provide all kind of services that facilitate their life at AUS.
• Participate in recruitment of students and approve their working hours as part of student employment
process.
• Conduct a training sessions on semester basis to ensure the awareness of policies, procedures.
• Seek feedback and collecting data on operations and activities provided by the office to identify potential
areas of improvement. Recommend to other departments/students various options in order to enhance
overall efficiency.
• Assist the Students and clubs in all sort of services for instance, finding the proper room and space for
their approved events to ensure the successful of events and safety of student body.
• Maintain close working relationships with other departments, Dorms, Athletics, transportation, Safety,
Group Security, Operations, Finance and third-party contractors as required ensuring that all parties are
informed of changes in office procedures and daily activities to ensure minimal disruption and facilitate
the daily operations and student services.
• Continuously review and manage all aspects of the office operation and procedures to ensure that work
methods and requirements levels are in line with budget guidelines and meet the business and customer
need. Develop and implement new /amended standard operating procedures where appropriate for any
new processes/changes and enhance staff productivity, reinforcing safety and customer service
standards.
• Work closely with the Student Multicultural Learning Program for international trips of clubs and
organizations, Student Leadership Program with the leadership events and the Residential Department
with Student’s Life, athletics activities. Provide the clubs with the sports and other needed equipment.
• Manage and monitor major events to ensure that day-to-day operations are in accordance with industry
best practice, standard operating procedures, agreed safety standards and service level agreements.
• Promote events and activities on several social media in collaboration with the director’s office.
• Prepare the annual budgetary requirements along with the director office establishing revenue
opportunities, setting budget and controlling costs. Take measures to ensure that costs are managed and
maintained as per budget
• Represent the office, as required in management / operational meetings with other universities and
ministries to ensure that issues of operations, safety and security are promptly addressed, resolved and
amendments made to internal service level agreements.
• Organize Student Council and club’s elections among the whole process and ensure its smooth
implementation.
• Maintain Clubs and Organizations data on banner system including but not limited to memberships,
communications, events applications, approved budgets and receipts.
• Oversee the drafting of customer contracts and provide the final approval after reaching for a final
agreement with the customers and vendors.
• Prepare a framework to facilitate the execution of major general events on /off campus. Distribute the
tasks and mission required to achieve the determined goal/s among fellows.
• Forward weekly /monthly reports to the director’s office.
• Report to the director in all issues related to the general events subdivision.
Acting as Airport Services Duty Manager in the absence of the Station Manager, reporting directly to the
Regional Manager, deciding and taking decisions towards day-to-day operational issues.
• Responsible for assisting and providing effective and efficient services to all the flights operating during
the shift in conformity to the provisions of the Airport Services Manual.
• Train new staff and ensure the implementation of the procedure, instructions and standards by the
Airport staff.
• To achieve Ground Handling performance targets as set by Airport Services such as flight punctuality,
check-in standards and baggage delivery times.
• Responsible for all Permit requests and Handling of passenger, cargo and VIP flights.
• Handling critical situations such as but not limited; flight disruptions, crew limitations and assist
passengers in cases such as; denied boarding, flight delays, airport pick up and visa arrangement…etc.
• Regular liaison with the management of Handling Agents and other service suppliers in order to identify
problem areas and find solutions to them.
• Interact with several departments in the airport (UAE immigration, police and airport safety and security,
civil aviation).
• Ensure adequate measures are implemented and maintained in order to protect the safety and security of
the whole operation including aircraft, passengers, cargo, baggage and staff.
• Exercise budgetary control on expenditure and maximize excess baggage and ticket sales revenue.
• Coordinate with hotels to arrange for crew accommodations in coordination with flight operations in
Amman.
• Lead, guide and develop staff in order to ensure a highly productive, motivated workforce.
• Prepare the monthly roster and distribute the duty among the staff in the shift
• Assist in specifying the goals of the station.
• Quality and stock control.
• Report to the Station Manager and keep him informed of all operational, administrative and related
matters of the shift
Supervise all airport areas; Counter, Gate, Ramp and Arrival
• Ensure that Ground Handling Agent and other suppliers are fully briefed regarding the flight
requirements and that they deliver them in a timely and efficient manner.
• Deal with problems arising such as delays, disruptions, excess baggage or denied boarding.
• Investigate and respond to queries, complaints and claims received from Head Office or passengers.
• Closely coordinate with town office personnel and management on all matters dealing with airport.
• Update flight schedules
• Prepare monthly station reports.
• Handling cargo flights.
Airline agent at the check-in counters, boarding gates, ramp and arrival
• Handling VIP flights, securing their landing permission and coordinating with the Saudi Embassy
representative in Abu Dhabi.
• To provide assistance to the passengers such as UMs/CIPs WHCR and Medical Cases.
• To ensure passengers are adequately briefed and their needs satisfied during delays and disruptions.
• To assist as required with the pre and post flight work. • Report to the Supervisor Airport Services on
duty.
• Receive and send telexes via SITA