Hussein Abdelwahid

extensive experience regarding participating in the planning, roll-out and managing of products and services (based on IVR, SMS, MMS, GPRS, USSD, Content etc) road-map in line with the annual and long-term marketing strategies that should deliver business objectives in terms of revenue, unique users, differentiation, unique selling points and competitive edge. In addition to:.
Probing to get more information about the VAS Services available with telecom operators.
Analyze revenue streams (No. of hits) and take corrective actions to ensure ARPU improvement.
Formulating business strategies for promotion of existing products/services.
Giving presentation/demonstration of the product as per the operators requirement and make them comfortable with the service being offered.
Making all revenue MIS i.e. Daily MIS, Weekly MIS, Monthly MIS, Quarterly MIS and Yearly MIS.
Marketing.
ATL & BTL promotions of the VAS Services.
SMS & OBD Promotions to subscribers for increasing the penetration of the various services.
Enhance usage MOU’S & penetration of all value added IVR based services.
Cross Promotions of VAS Services to create the awareness about the product.
Business development.
Analyzing competitors for the product and value added services what they are offering, the market they focusing on and there business strategies.
Gathering information from subscribers as per the Usage analysis about the changes they want to see in future on different services and verticals for further improvement.
Account Management and client servicing
Complete account management responsibility for territory involving planning, revenue management, forecasting and analysis.
Interaction with VAS managers to build professional relationship to enhance the revenue for the company as well as for the operators.
Meeting with the respective VAS Managers for discussing the revenue target and formulate plans to meet the revenue target. Achieve targeted business growth numbers.
Predict future downturns in revenue and ensure plans in place to make up short fall.

Designing the IT Data Core Network as per Systems Requirements.
 Installing and Configuring the IT Data Core network As per the Design.
 Modifying the Network Design and Configurations as per the systems requirements
 Designing and implementing a redundant Internet connectivity for both Business and Users networks .
 Designing and implementing a redundant Remote Sites connectivity
 Troubleshooting and logging of all Internet and Remote Sites . connectivity failures with the Service Providers .
 Hardening Systems as per the Security guidelines
 Troubleshooting and logging of all the transmission Links failures with the Transmission Department .
 Troubleshooting Systems failures with Vendors as per the support contracts
 Maintaining and monitoring the Network and Security Systems logs and respond to incidents and problems.
 Monitoring the Internet and Intranet Links with MRTG and respond to abnormal utilization
 Monitoring the Core and Remote sites maintenance tasks with the maintenance Contractors as per the contract SLA .
 Monitoring Traffic Flows and respond to abnormal behaviors
 Managing Systems OS versions status and upgrade when required
 Testing systems failover
 Designing and Implementing Security Systems ( Firewalls, IDS/IPS, VPN Concentrators) as per the corporate security policies and requirements
 Configuring FW zones and VLANS as per the Design
 Adding/Modifying FW rules as per the approvals and policy
 Monitoring FW rules access expiration as per the request form, policies and approvals
 Configuring the LAN-to-LAN and Client VPN Tunnels as requested following the policies and approvals
 Creating users in AAA servers for remote access as requested following the policies and approvals .
 Monitoring users access and expiration as per the request form, policies and approvals .
 Logging and keeps logs for all remote users access Authentication and Accounting
 Ensures System Availability as per the agreed KPIs
 Maintaining all systems topology (high-level and low-level) diagrams and documentations .
 Responding to logged incidents in Remedy System and ensure resolving incidents within the agreed SLA .
 Knowledge Transfer
 Systems OS backup
 Systems Configurations Backup
 Following Change Management Process for all systems changes