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Hussein Autyat, Senior Application Support Specialist

Hussein Autyat

Senior Application Support Specialist·Transmed FMCG & DistributionApr

Jordan

Bachelor's degree, Computer Science

Work experience

Total years of experience: 3 years, 2 months

Senior Application Support Specialist

January 2026 - Present

Transmed FMCG & DistributionApr

Amman, Jordan

January 2026 - Present

• Support My Store application for sales operations team, gathering business requirements and
documenting improvement opportunities through SQL data analysis and system monitoring.
• Collaborate with business stakeholders to identify recurring issues, analyze root causes using SQL
queries and BIP, and develop solutions that improve operational efficiency.
• Participate in change management and system improvement initiatives, coordinating timelines and
ensuring stakeholder alignment through clear technical documentation.
Company industry:
FMCG
Job role:
Information Technology

Technical Support Specialist

June 2024 - March 2026

Alfanar

Riyadh, Saudi Arabia

June 2024 - March 2026

• Managed ITSM incidents in ServiceNow and SAP, resolving 20+ daily tickets across hardware,
software, and network systems while maintaining SLA compliance and ITIL standards.
• Analyzed recurring technical issues and documented solutions in knowledge management system,
enabling team members to resolve similar problems more efficiently and consistently.
• Identified gaps in support documentation and procedures, developing standardized troubleshooting
guides and knowledge articles that improved team capability and reduced escalations.
Company industry:
Construction & Building
Job role:
Information Technology

Technical Support Intern

January 2024 - March 2024

Azadea Group

Amman, Jordan

January 2024 - March 2024

• Resolved user incidents across hardware, software, and Active Directory in retail IT environment
while maintaining accurate ticket documentation.
• Assisted in updating internal IT processes and contributed to procedure documentation that
supported service continuity across multiple store locations.
Company industry:
Retail & Wholesale
Job role:
Information Technology

Account Manager

September 2023 - December 2023

Alpha Hub

Amman, Jordan

September 2023 - December 2023

• Managed client relationships through consultative approach, gathering business requirements and
developing solutions aligned with client objectives.
• Built long-term partnerships through consistent stakeholder communication and collaborative
problem-solving across internal teams.
Company industry:
IT Services
Job role:
Accounting and Auditing

Customer & Account Manager

March 2023 - September 2023

Black Oasis

Amman, Jordan

March 2023 - September 2023

• Managed a portfolio of client accounts, delivering tailored solutions aligned with client business objectives.
• Analyzed client pain points and coordinated with internal teams to deliver timely and effective resolutions.
• Built long-term relationships through consistent communication, driving client retention and satisfaction.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Al-Balqa' Applied University

January 2023

January 2023

Bachelor's degree, Computer Science

Jordan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

IT
Expert
IT
Expert
Problem Solving
Expert
Problem Solving
Expert
Java
Expert
Java
Expert
Front end Development
Expert
Front end Development
Expert
Sales
Expert
Sales
Expert
SQL
Intermediate
SQL
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Microsoft Excel
Beginner
Microsoft Excel
Beginner
IT
Expert
IT
Expert
Project Management
Beginner
Project Management
Beginner
Management
Beginner
Management
Beginner
BUSINESS PROCESS MAPPING
Intermediate
BUSINESS PROCESS MAPPING
Intermediate
CERTIFIED SYSTEMS PROFESSIONAL
Intermediate
CERTIFIED SYSTEMS PROFESSIONAL
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
SAP
Beginner
SAP
Beginner
Active Directory
Expert
Active Directory
Expert
Technical Support
Expert
Technical Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
IT Technical Support
Expert
IT Technical Support
Expert
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DESKTOP SUPPORT
Intermediate
DESKTOP SUPPORT
Intermediate
EMOTIONAL STABILITY
Intermediate
EMOTIONAL STABILITY
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
REQUIREMENTS ANALYSIS
Intermediate
REQUIREMENTS ANALYSIS
Intermediate
SALESFORCE
Beginner
SALESFORCE
Beginner

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Microsoft PL-900 (Power Platform Fundamentals)
Training
PL-900
Microsoft
ITIL
LINKEDIN

Hobbies and interests

soccer