HR&training executive
Alosrah medical group
Total years of experience :28 years, 9 Months
Directing the strategic framework for training, performance management, talent planning, and assessment
Training 24 managers and assistants on how to conduct interview and appraisal techniques
Developing comprehensive strategy to manage program delivery and organizational adoption, talent development, and leadership effectiveness to continuously improve/mitigate risk around training initiatives
Analyzing 50 jobs at all department and developing job description and specification for each department
Acting as a link between management and employees by addressing questions, interpreting and administering contracts and helping resolve work-related problems
Re-vamping specific programs and driving departmentally focused engagements, ensuring alignment between competencies and leadership development strategies to achieve ROI and operational goals
Leading project teams and translating employee development behaviours into high-impact learning designs, utilizing tools such as methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops to create an internal knowledge transfer
Preparing training budget for department and organization
Supervising the HRDF and its processes for Saudi
Assisted managers in the identification of training and development requirements and solutions from individual to strategic level
Answered inquiries by clarifying desired information; located, and provided information
Resolved problems by clarifying issues; explored answers and alternative solutions; implemented solutions; escalated unresolved problems
Ensured selling of additional services by recognizing opportunities to up-sell accounts; explained new features
Maintained professional and technical knowledge by attending educational workshops; established personal networks
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments on loan Trainer
-Provide training programs like Soft Skills, HR and Business English to corporate clients.
-Customize training materials.
-Provide Soft Skills and HR Training.
-Interview trainees to check trainee readiness to training.
-Assess trainee’s performance and training materials and training effectiveness.
-Create test and provide ongoing feedback.
-Develop business crash courses to MBA students.
Corporate clients asProserv oil service company, Degla Maadi-Cairo, Egypt.
Steps Language center, Doha, Qatar.
Eslsca MBA business school, Cairo-Egypt.
Yat training center, Cairo- Egypt.
Human Resources Business Unit Head, Delight Plant, Cairo
2011-present
- Train and develop employees based on TNA
-train line managers on how to conduct selection interviews and appraisal.
-Develop and execute employee relation and retention program.
Set-up and established the entire HR Department from the scratch
Reduced turnover costs from 88%-15% in less than a year through effective employee selection, relations, communication, proper direction and progressive training
Created HR related policies & documents such as rehire policy, staffing manual, SOP’s, vendor and offer checklists
Re-designed the Recruitment & Selection strategy in order to improve retention and quality of hire
Supervised for a plant and 7 outlets total employees are 300 blue& white collar
Preparing and following budgets for personnel operations
Senior English Language Instructor and Arabic Language Instructor, Berlitz International Inc., Cairo
2006 -2010
- Ramped up the client satisfaction score and achieved a consistent customer satisfaction ration of 90-96% in each quarter
Won several awards such as:
o Berlitz Team Champion Award multiple times
o Best Team in Egypt among 15 branches
Ensured that the client’s re-enrollment to be above 87% consistently
Worked with and retained big corporate to continue dealing with Berlitz
Opened new projects and developed & managed the outreach strategy across various segments
Delivered business skills including marketing, sales, banking, accounting, business correspondence and report writing to corporate and individuals
Taught Arabic as a foreign language to KOICA (Korea international cooperation agency) and expatriates in Cairo at CSA
Travel corporate executive, American International Group (AIG)
2007.
-Sold travel insurance to corporate.
-Trained our corporate on our new online system.
-Scheduled trainees training sessions and workshops
HR generalist FGF (Future generation foundation)
2004-2006
-Screened candidates CVs of Delta and Sinai projects.
-Interviewed candidates as pre interviews.
-Coordinated with other project department.
Marketing, Freelance, NYC, USA& U.K.
2001-2003
-Promoted lake Nasser cruise ships to expatriates and embassies in Egypt and promoted tours to Egypt in UK and USA.
-Worked closely with several travel& tourism events in the USA such as exhibition, sports events, newspaper and magazines.
-Promoted different companies products and services in the U.K as well.
-Provided international tour operators with all knowledge about products and services.
Assistant Cruise manager, Eugenie investment group, Egypt.
1996-2001.
-Managed and organized daily activities and 80 crew members on each ship in all departments.
-Presented head departments to new guests weekly.
Led the team to secure Eugenie cruise# 1 in Egypt and well-known in England, France, USA and all Europe region
Assured and established that Eugenie cruise #1 in serving food, services and providing best accommodation
Attained Cruise Class #1 safety from Lloyd’s England
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Designed innovative solutions&new ways to entertain guests like having lunch at the desert and making sound&light show at the Nubian Temples
Independently managed and organized daily activities of 100 crew members on each ship in all departments
trainee Belle Epoque travel.
1993-1995
-Trained in the hotel departments like Front office, Kitchen, Housekeeping, F&B, Accounting and Marine.
Professional Post Graduate Diploma in Human Resources Management, American University in Cairo (AUC), 2009-2010. Accredited by the Supreme Council of Universities Egypt. Accredited by AACSB (the association to advance collegiate school of business international) U.S.A and Middle States Association of colleges and School in U.S.A. Course title and grads Strategic Management CEU 2.4 B+ (very good), Recruitment and placement CEU 2.4 A ( excellent), Training & Development CEU2.4 A- (excellent), Compensation and Benefits CEU 2.4 A- (excellent), Employee and Labor Relation CEU1.5 B+ (very good), Labor law CEU 1.5 A (excellent), Human Resource Information Systems CEU 1.5 B+ (very good)
Bachelor degree in Science and Education, 1994. Faculty of Science and Education, Benha university. Major: Mathematics.