customer success manager
Teleperformance - Egypt
مجموع سنوات الخبرة :17 years, 4 أشهر
Handling client complaints.
Call center management.
Solving client problems.
Client negotiations.
Handling customer’s complaints.
Solving Customers problems.
Customer & Client Loyalty.
Reaching high Customer satisfaction.
Reaching high client satisfaction.
Submitting reports to higher management.
Action plans for reaching targets.
Reaching high client satisfaction.
Profit & loss.
Managing the customer service team & content moderation team.
Business analysis.
Analyzing business data and root causes.
Reaching FCR.
Reaching high NPS.
Maintaining churn rate.
Maintaining MRR.
Reaching customer satiafaction.
Managing customer renewal rate.
Managing customer life time cycle.
Managing customer health score.
Managing Qualitative customer feedback
supply chain manager responsible for (stock, procurement, logistics, purchasing)
I used to work with mefosaas export sales & franchise manager for MENA region and open new markets and market studies and increasing sales for food safety equipment & courses
I used to work with mefosaas export sales & franchise manager for MENA region and open new markets and market studies and increasing sales for food safety equipment & courses
Handling customers issues and solving problems and reaching high C-Sat
Sales and marketing executive Freelancer & Business development Manager, Account manager for real estate in North coast region.
Sales and counter supervisor, Senior Reservation and ticketing at Cairo airport Office, CRM, Assistant station Manager at Cairo Airport, In charge of Cargo Manager, in charge of Alexandria sales Office Manager, Senior PR and Customer Service Executive
cerified in production & inventory management Supply chain.
accounting & business afministration