Hussein Malkawi

• Delivered first-line technical support across diverse client environments
distributed geographically accross Europe, North America, South America,
Asia, South Africa, and Middle East, ensuring swift issue resolution and high
customer satisfaction.
• Assisted in end to end machine setup through AutoPilot, Manual
deployment, and business application support.
• Managed and supported Microsoft 365 environments, including Exchange
Online, SharePoint, Teams, and OneDrive; performed issue resolution, policy
configuration, and service optimization.
• Diagnosed and resolved corporate network issues, including DNS, DHCP,
VPN, and connectivity problems.
• Investigated security and system incidents in collaboration with second-line
teams, contributing to incident response and root cause analysis.
• Responded to alerts in Microsoft Defender, mitigating threats and educating
users on security best practices.

• Conducted risk analysis, developed business continuity plans, and analyzed
financial data to support strategic initiatives.
• Worked closely with cross-functional teams to ensure project goals aligned
with the companys strategic objectives.
• Streamlined organizational processes, reducing inefficiencies by 20%
through workflow optimization.
• Successfully led a team of developers in creating and launching a client
website.

During my three-month tenure at Case in Point Consulting, I contributed to various
departmental functions:
• Supported strategy implementation by analyzing operational metrics
and financial planning.
• Enhanced process efficiency by implementing tools for cross-team
collaboration and communication.

• Taught various business subjects, including Strategy and Operations
Management, enhancing students understanding of complex
concepts.
• Managed groups of students into batches of customers to offer be able
to provide the greatest benefit.