Customer Care Agent
Vodafone
Total years of experience :3 years, 11 Months
Period 1/2010 - Till now
Occupatin or Position Customer Care Agent.
Main Activities and Responsibilities
interact with customers to provide information in response to inquires about products and services & handle and resolve customer's complaints.
Name and address of Employer Moveinpick Hotel
Period 03/2009 - 11/2009
Occupatin or Position Customer service as front office operator.
Main Activities and Responsibilities Receiving and transferring all incoming and outgoing telephone calls, faxes, wake-up calls.
Name and address of Employer Trevite for shipping and logistic solutions, Mokattam, Cairo, egypt
Period 2/2008 - 9/2008
Occupatin or Position Custom clearing agent.
Main Activities and Responsibilities
Agreement with the firms on the amount of cargo to be transferred and to know the place with determining the time of the transfer
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Period Trainning Course 01/2006 - 01/2007 Accounting With Computer. Name and tybe of education or training institution YAT Education Center Main objective Introducing the trainee to the powerful category of application called spreadsheets, The importance and use of databases,
and Training Period 09/2001 - 05/2005 Education Degree Bachelor Degree Of Managerial Information Systems. Name and tybe of education or training institution Modern Academy, Maadi, Cairo.