Hussein Zein eddine

• Enhanced and supported the companys business-critical accounting and operations platform, building and deploying a
daily sales-reporting workflow that consolidated operational data for management and accounting review.
• Translated administration and accounting requirements into reporting, workflow, and usability improvements; reproduced
issues, tested fixes, documented changes, and deployed updates with minimal operational disruption.
• Diagnosed and resolved application, Windows workstation, printer, user-account, and LAN incidents across departments;
documented repeatable procedures to standardize recurring support.
• Supported business-software maintenance and upgrades, Windows workstation and network troubleshooting, peripheral
configuration, and technical documentation.

• Supported front-line and back-office teams with business-software updates, workstation and peripheral setup, and day-to-day troubleshooting while minimizing disruption to sales and service operations.