IT Manager
Alliance Global Group
مجموع سنوات الخبرة :12 years, 5 أشهر
• Design, implement, and execute centralized HQ IT standardized procedures & polices to ensure system health and provide reports or logs as required.
• Design, plan, implement and Manage systems and network architecture that are high performing, scalable, fault tolerant with secure structure and evaluation of all infrastructure systems (18 Physical offices AG Holding Group Https://agholding.net. 25 Different entities
• Establish, Implement and manage all IT regional offices projects remotely and on-site (Levant, Egypt, Tunisia, South Africa ...etc) ensuring projects were delivered on time and within budget. Support and guidance for the service provider, IT outsource companies' relation Created.
• Identify informational technology problems, develop and advising recommend solutions to group Managers or directors.
• Managing Microsoft Azure AD, Architect for Microsoft 365 Services including SSO/Enterprise and Mobility (Intune).
•Communicating IT infrastructure solution strategy with key decision makers and stakeholders as well collaborating with Senior Management for providing strategic inputs and IT vision for implementing new technologies
• Managing teams: Helpdesks, Network, Sys admins and security teams.
• Managing and providing solutions and plans on Cloud Infrastructure Azure, AWS, Digital Ocean .
• Managing and Administration of Laboratory information management system /HL7 on premise.
• Managing and implementing Opensource Tools on Linux such as Next cloud, Password Vault, ERP
• Provide training for IT system & network support engineers.
• Provide tier 3 support after escalation and backup for Tier 2 Support.
• Manage IT technologies Cost ensuring costs are identified, defined and unitized
• Responsible for making sure that the on-premise and cloud infrastructure and associated systems run smoothly, perform within agreed targets and provide a secure platform for the business operations.
• Plaining and implementation on-going management and best practice use of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
• Technical lead on Data Center relocation project. Includes analysis, redesign, consolidation and re-deployment of all business hardware and technologies, as well as consultation and coordination with multiple third-party vendors.
• Technical lead on implementation ERP Systems (Odoo) and Oracle NetSuite.
• Assist and participate technically with bioinformatic department by providing technical solutions for high computing server with big Data on-premise or Azure functions serverless
• Directs technological research by studying organization goals, strategies, practices and user projects.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures and ensure a secured effective backup cycle is implemented and ensure reliability of the designed backup cycle
Started when I joined Network team to implement a New POS migration to 49 stores across EGYPT
•Technical support preventive Regular check for 26 Restaurants every month
•Part of team that provides system and network implementation for new store open
•Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
•Installing and configuring computer hardware (VXL, Desktop) operating systems and applications.
•Maintain and monitor LAN/WAN environment including the MPLS network between the data center and store locations.
•Diagnose and troubleshoot remote VPN connectivity issues between data centers and store locations. -Document daily network and system operations, diagnose and troubleshoot network issues as they occur.
IT Specialist responsible for providing the periodic IT outsourcing services to a group of accounts
• National Holding Company for Multi-modal Transport.
• Infinity Holdings (Member of Mansour Group).
• McDonald's Egypt.
• Kijamii "social media".
• ManPower-inc.
• Coffee Bean & Tea leaf.
• Golden Home Kitchens http://www.gkitchens.net/
• Accsight Health Care http://www.accsight.com/
• The lemon tree & Co Web application Admin
• Zaki Auto Motors
- Installing, configuring computer hardware operating systems and applications.
-Installed, optimized and configured new servers and application upgrades in existing network environment as per requirements.
-Responsible for Server Installation like Active Directory, DHCP, DNS, File Server, Print server, Antivirus server (Kaspersky) etc.. Configuration and maintain Physical servers and Virtual Servers ensuring the high availability is configuring properly.
-Implemented proper recovery procedures for disasters.
-Maintained the timely back-up of important data and management resources.
- Network design and Service delivery of networking solutions (Intermediate Network 50-200 user) Advice of best practices to customers.
- Monitoring, Operation and Troubleshooting of LAN/WAN network environment including Routers, Switches, Access points, Firewalls and Load Balance.
- Troubleshooting networks problem. Diagnosing and solving hardware & software faults.
- Talking staff/clients through a series of actions, either face to face or over the telephone or remote desktop.
- Setting up new users' accounts and profiles and dealing with password issues.
-Setting up Permissions and Group policy Management.
- Supporting the roll-out of new applications.
- Providing f support, including procedural documentation and relevant reports.
- Testing and evaluating new technology.
- Microsoft 365 Cloud and Google Business Migration and Administration.
-Talking staff/clients through a series of actions, either face to face or over the telephone or remote desktop.
- Setting up new users' accounts and profiles and dealing with password issues.
-Setting up Permissions and Group policy Management.
- Supporting the roll-out of new applications.
- Providing f support, including procedural documentation and relevant reports.
- Testing and evaluating new technology.
- Microsoft 365 Cloud and Google Business Migration and Administration.
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