IT – System administrator & Technical support Engineer
NAT EGYPT
Total years of experience :5 years, 5 Months
IT Specialist responsible for providing the periodic IT outsourcing services to a group of accounts
• National Holding Company for Multimodal Transport.
• Infinity Holdings (Member of Mansour Group).
• McDonald's Egypt.
• Kijamii "social media".
• ManPower-inc.
• Coffee Bean & Tea leaf.
• Golden Home Kitchens http://www.gkitchens.net/
• Accsight Health Care http://www.accsight.com/
• The lemon tree & Co Web application Admin
• Zaki Auto Motors
- Installing, configuring computer hardware operating systems and applications
-Installed, optimized and configured new servers and application upgrades in existing network environment as per requirements.
-Implemented proper recovery procedures for disasters.
-Maintained the timely back-up of important data and management resources.
- Network design and Service delivery of networking solutions (Intermediate Network 50-200 user) Advice of best practices to customers
- Monitoring, Operation and Troubleshooting of Routers, Switches, Firewalls and Load Balancers.
- Troubleshooting laptops, printers and networks problem. Diagnosing and solving hardware & software faults.
- Talking staff/clients through a series of actions, either face to face or over the telephone or remote desktop.
- Setting up new users' accounts and profiles and dealing with password issues. (Active directory)
-Setting up Permissions and Group policy Management
- Supporting the roll-out of new applications.
- Providing support, including procedural documentation and relevant reports.
- Testing and evaluating new technology.
- Configure and Troubleshooting Microsoft outlook Exchange and IMAP/POP3 (2003-2007-2010-
2013)
- Microsoft 365 Cloud and Google Business Migration and Administration
Additional purchasing tasks
- Follow up the purchasing process of the department’s items with suppliers.
-Receive offers and proposals from Vendors then forward them to sales manger
-Research, recommend, and negotiate purchasing Software and hardware
-Negotiating orders details, delivery date, order Qty, shipping details and any matter impacting the orders
It began when I joined the Network team to implement a New POS migration to 49 store location across EGYPT
-Part of a team that provides after working hours IT support to Egypt’s store locations
-Part of a team that provides system and network implementation for new store open
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Installing and configuring computer hardware (VXL, Desktop) operating systems and applications.
- Maintain and monitor LAN/WAN environment including the MPLS network between the data center and store locations.
- Diagnose and troubleshoot remote VPN connectivity issues between data centers and store locations.
- Technical support Regular check for 26 Restaurants across Egypt every month
- document daily network and system operations, diagnose and troubleshoot network issues as they occur
- Providing IT support to computer users with in the hotel and log all IT related problems and resolution.
- Maintain IT library.
- Keeping inventory of hardware and software.
- Conduct training for end users on the basic trouble shooting.
- Conduct backup of individual pc whenever it is required.
-Installing & configure computers, servers, switches, printers.
- Installing Programs for the user to help them work (Opera, FMC client, Sun Clint, Java, MS Office, Office Scan, Acrobat Reader/Writer, AUX Dynamic).
- Creating users for the computers & E-mails.
I help business owners understand how to generate a larger online presence/Cheaper strategy to effectively Market their business, mainly through the internet and social media.
-Responsible for the daily management, implementation
and updates of branded social media communities (Facebook, Twitter, YouTube and other social media platforms) to create an engaging fan experience.
-Create social media plan offers
-implement, manage, and coordinate all social media partners profiles including daily monitoring, management, postings and general outreach across all social media communities
-Create and follow-up advertising online campaigns
Create new ideas, social media strategy plans and SEO Offers for customers
-Current project
www.smartmenuapp.net (partner) October 2013
Position: Founder & Business director
Description: A platform that enables you to write Rich content Food & Beverages menus applications,
For famous restaurants and hotels around the world. Smart Menu will simply replace traditional printed
Menu with a complete smart solution that will help managers and owners to organize the place a lot and
Even increase the revenue.
Menu App contains:
1. Menu App (Android version).
2. Waiter App (Android Version).
3. Kitchen and bar view (web interface)
4. Manager view (web interface).
General Secondary Certificate