Huzaifa lodhi

• Provide first- and second-level IT support to internal users, resolving hardware, software, and connectivity
issues in a timely manner.
• Administer and monitor cloud-based data pipelines on Microsoft Azure and AWS, ensuring high availability
and performance of analytical workloads.
• Maintain accurate records of support activities, incidents, and resolutions; produce regular performance
reports to inform management decisions.
• Assist users with installation, configuration, and usage of workplace technologies and standard
applications.
• Implement data workflows using Python, Pandas, and Databricks to support operational analytics.

• Designed and deployed a secure web-based Weekly Reporting Management System to digitise employee
workflows, reducing manual administrative overhead and improving audit trail accuracy.
• Provided technical support for forensic workstations, ensuring compliance with security protocols and
controlled-access constraints.
• Maintained incident and activity logs; supported data extraction and forensic analysis using digital tools.
• Coordinated IT setup and access controls for staff, supporting onboarding and offboarding processes.
• Conducted root cause analysis on recurring system issues and recommended preventive measures.