Siena Okrah

• Consistently meet and exceed daily and weekly sales targets through
strong product knowledge and effective upselling techniques.
• Accurately handle transactions, returns, and exchanges while supporting
high attention to detail and efficiency.
• Contribute to a positive and collaborative team environment, supporting
colleagues during high footfall periods.
• Assisted with Stocktaking, ensuring correct inventory records and
minimising discrepancies.

• Supported end-to-end recruitment processes, including scheduling
interviews and liaising with candidates.
• Helped with payroll-related queries, showing attention to detail and
problem-solving skills.
• Collaborated closely with recruitment consultants to ensure efficient hiring
and onboarding processes.
• Strengthened core transferable skills such as communication, teamwork,
and task prioritisation in a fast-paced office environment.

• Offered bespoke customer service, dramatically increasing customer
satisfaction and loyalty.
• Engage with customers to expertly understand their needs, providing
personalised product recommendations.
• Ensured immaculate cleanliness and organisation of the sales floor.
• Resolved customer complaints with remarkable efficiency, ensuring total
customer satisfaction and loyalty.

• Led team members with exceptional leadership, ensuring flawless
operation and customer service.
• Managed order taking, cash register operations, and restocking with
impeccable efficiency.
• Delivered VIP customer Service, consistently enhancing guest
experiences.
• Maintained a spotless and organised environment, strictly adhering to
health and safety standards.
• Coordinated seamlessly with kitchen staff to ensure timely and accurate
order delivery

• Supported store-level promotional activities and visual merchandising to
support brand standards.
• Provided tailored customer service, enhancing the in-store experience and
supporting client retention.
• Worked closely with management to prepare product displays and
promotional signage.
• Strengthened communication, bilingual customer service, and
organisation in a fast-paced fashion retail environment.