Administrative Secretary
oscar real estate limited
Total years of experience :11 years, 6 Months
Handling all types administrative and secretarial duties with efficiency and commitment. Focusing also on the customer relations. Handling and schedule meetings for the manager and owner. Booking flights for outbound trips. Following up with rera rules and making ejari for new and renewed tenants.
Telemarketing Representative
Jun 2013 - Oct 2013 ETISALAT, DUBAI
ℵ Advises present or prospective customers by answering incoming calls on a rotating basis.
ℵ Influences customers to buy or retain product or service by following a prepared script to give product reference information.
ℵ Documents transactions by completing forms and record logs.
ℵ Maintains database by entering, verifying, and backing up data.
ℵ Maintains operations by following policies and procedures
ℵ Maintains quality service by following organization standards.
ℵ Contributes to team effort by accomplishing related results as needed.
ℵ Answering customer queries and dealing with customer aggression.
Back checker (Project Based)
Dec 2012 -Apr 2013 TNS GLOBAL, DUBAI
ℵ Working with the project manager for the list of customers.
ℵ Calling back the customers for the feedback on the survey they participated in
ℵ Tallying the data with the original database
ℵ Keeping track of interviewer data
ℵ Analyzing published data and statistics
ℵ Evaluating past performance of a product or service's sales
ℵ Monitor status, stage and progress of the assigned projects
Receptionist/Secretary
May 2011 - Dec 2011 ERESOURCE INTERNATIONAL FZCO
ℵ Responsible to customer service.
ℵ Calling authority for sales and product.
ℵ Looking after import and export shipments.
ℵ Coordinating with shipping lines.
ℵ Updating the payments from customers.
ℵ Support marinating of personal employees record and other related activities.
ℵ Following up with customers to materialize the supply in time with required quality and quantity.
ℵ Ensuring timely delivery of all the ports and customs documents to the customers.
ℵ Visiting the DSO office for office documents.
ℵ Managing the payment checks of co-workers.
ℵ Setting up meetings of clients with the Managing Director.
ℵ Keeping the track of all travel expenses and booking tickets for professional basis.
ℵ Managing the important documents and couriers for the M.D.
Telemarketing Executive (PROJECT BASED)
Jan 2011 - Mar 2011 DUN AND BRADSTREET, DUBAI
ℵ Coordinating with the team leader for the list of customers/consumers.
ℵ Calling the customers for appointments with the company interviewers.
ℵ Appointing the interviewers with their suitable interviews.
ℵ Following up with the customers after the appointment for quality check.
ℵ Reporting back to the team leader with the summery.
INTERNSHIP LLOYDS TSB, DUBAI
ℵ Taking surveys of the employees working in different department.
ℵ Took appointments with the top level management for their surveys and views about the growing changes in the market.
ℵ Studying the organization's way of handling customers/clients.
ℵ Took a detail survey of the customers using the facilities of the organization.
ℵ Gathering the raw data and putting it in an organized manner.
ℵ Creating a presentation on the entire data collected.
3. Bachelors Degree in Business Administration, Grendal University (2011)
2. CBSE XII Board exams from Our Own English High School, Dubai (2007)
1. CBSE X from Our Own English High School, Dubai (2005)
2. Certificate of Appreciation from Clean Up the World Campaign 2005.
1. Certificate of Appreciation for Science, Mathematics and Computer Science Exhibition from Our Own English High School.
3. Certificate of Appreciation from Walk for Peace. 4. Certificate of Membership from Grendal University.
5. Certificate of Distinction from Grendal University.
6. Award of Excellence from Grendal University.