Hyder Zin

• Facilitated cross-functional team of 8-12 in APAC with a SGD4.5M budget, driving digital transformation projects and
enhancing compliance across key regulatory frameworks in banking.
• Collaborated with technology teams to automate workflow, ensuring alignment with regulatory standards for consistent
banking unit operations.
• Drove user acceptance test (UAT) and integrations for seamless technological, operational and product workflows.
• Coordinated business leads across APAC to define TOMs and BRDs, reducing service model delivery time by 25% and
cutting documentation rework by 30%.

• Guided team of 4 analysts across Southeast Asia, overseeing digital trade finance projects valued at over SGD20M,
optimising operational efficiency and vendor compliance.
• Collaborated with stakeholders to enhance digital trade finance processes, ensuring strict compliance with industry
standards.
• Revamped RFP selection process for financial platforms such as Trade Finance & Supply Chain Financing to align strategic
vendor partnerships with regulatory expectations.
• Defined and documented Target Operating Models (TOMs) across regional markets to integrate services and harmonise
trade products.
• Led detailed market analysis to advance finance strategies, aligning with evolving industry norms.
◦ Facilitated a 25% improvement in service delivery timelines efficiency, accuracy and turnaround time (TAT) by
developing new TOM, achieving regulatory alignment by optimising trade finance operational models across
Southeast Asia.
◦ Modernised regulatory compliance, enhancing operational alignment across markets by streamlining trade finance
processes and aligning with MAS regulations.

• Directed team of 15 for regulatory compliance, managing the rollout of standardised KYC frameworks as product owner
and sole point of contact for APAC, enhancing adherence and reducing backlog in client operations.
• Optimized organisational processes for improved KYC compliance and lifecycle management.
• Produced custom dashboards using advanced data tools such as Salesforce, Spotfire and Tableau for data-driven insights
into customer management.
• Coordinated collaboration across risk, compliance and product teams to support customer projects leading system
enhancements for better banking application performance.

• Spearheaded automation and digitisation projects under the Intelligent Process Automation (IPA) initiative, leading a team
of 6 with an annual budget over SGD4.2M, advancing trade finance system processes.
• Orchestrated end-to-end automation projects from user story creation, UAT test case execution, sign-off, go-live and
post-implementation reviews for advanced technology integration into banking operations.
• Consulted cross-regional teams to consolidate business requirements, ensuring regulatory compliance in trade
enhancements.
• Identified and tracked key performance indicators (KPIs) to assess efficiency gains and validate automation success in
improving STP rates.
• Led UAT, stakeholder collaboration and operational transformation across regional teams for seamless technology
integration within processes.
• Managed customer queries with aplomb leading to promotion to specialist Channels Team handling escalated queries
related to Corporate Internet Banking.
○ Spearheaded SGD4.2M automation project improving straight-through processing (STP) rates by upgrading IMEX
Trade Finance system and integrating Corporate Swift messaging.
○ Rollout out new FactorPro system, enhancing processing efficiency by 20% as part of Supply Chain Finance initiatives
such as automating operations and upgrading trade finance systems.
○ Increased client satisfaction, earning 2 promotions, one to Associate in 2014 for Outstanding Client Service
Performance and then to Senior Associate in 2018 for Exceptional System Delivery Rollouts.