IT Business Analyst
Alrashid Tires Co
Total years of experience :7 years, 1 Months
• Pilot the Salesforce project, train employees on various
roles, support them as an admin and implement Salesforce
Customizations as per business needs.
• Support company e-commerce platforms, integrate
them with various systems and implement new
requirements and functionalities.
• Analyze company technical needs and find a suitable
software solution to fill the gap.
Working as a first level support for the merchants with the following responsibilities:
• Perform problem recognition and root cause analysis.
• Assist merchants in resolving their issues in a timely manner and record relevant info at the ticketing system.
• Resolved more than 800 Freshdesk tickets.
• Raise technical fixes to next level of support.
• Maintain solution articles for merchants benefit.
Worked on a migration project from on-premise servers to Microsoft Azure Cloud. My roles:
• Deploy various Azure Cloud services.
• Train the technical team on maintenance activities as hand-over.
• Create Microsoft technical support tickets and follow up on them till issue is fully resolved.
Co-founded a start-up for marketing hand-made products and worked as a CTO. My roles:
• Develop business model.
• Develop market platform by customizing Opencart to fit platform requirements.
• Manage platform content.
• Collect products from vendors.
• Handle customer orders from receiving the order going through packaging and delivery.
• Visit events and communicate with potential vendors.
Worked mainly as an SAP Workflow developer within SABIC Workflow Team with the following responsibilities:
• Work as team lead, handle SAP Workflow Tickets.
• Distribute workload on Team members to maintain the high performance.
• Develop new SAP Workflow projects.
• Troubleshoot existing SAP Workflows and fix issues.
• Interview new team member candidates.
Worked on company migration to Microsoft 365 Services and conducted training session for end users to familiarize them with new solutions.
Participated in development of factory warehouse management system.
- Point Of Sales
- Customer Service
- Merchandiser
Participated in development of ODOO ERP system for Alhadi Medical Clinic.
Developed many projects in the following Fields: • Machine Learning Models (Supervised, Unsupervised, Reinforcement Learning, Deep Learning). • Natural Language Processing (NLP). • Computer Vision. • Cognitive Robotics. • Data Mining. • Computational Biology.
Participated in many projects in Desktop/Web Development, UI/UX Design, Software Architecture, Data Structures, Database Design, Networking, Distributed Systems and Software Process Improvement. • Projects cover software development lifecycle, including technical proposal, research (Requirement Gathering), conceptualization, design, development, testing and deployment. • Prototypes presented to stakeholders by end of project.
