Front Office Executive
NMC Hospital
Total des années d'expérience :9 years, 10 Mois
•Customer focused position which provides a friendly professional front office service.
• Reception and billing management.
• Clerical and administrative support.
• Provides education and guidance to clients with their needs.
• Scheduling appointments.
• Obtaining and updating client’s demographic information.
• Adheres to established departmental policies & procedures and initiates action, to attend patients, as per established procedures.
• Greets patients and directs them accordingly.
• Answers queries on telephone and makes appointments for the patients, over the telephone if necessary.
• Provides information about the clinic, such as location of departments/offices, employees within the organization or services provided.
• Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.
• Ascertains from the patient the Physician he/she desires to consult. Enters necessary information in the system and prepares required documents & appointment slips.
• Guides patients to the proper physician's cabin.
• Verifies all insurance benefits assigned to the clinic to determine whether insurance coverage meets the standards as per the clinic policy.
• Verifies fee collected from various patients and hands over the cash to the Operations Manager for depositing.
• Maintains Front Desk records and files.
• Attends training courses related to new task, if required.
• Performs other duties as and when assigned.
• Accurately entering medical insurance claims information into the computerized database.
• Analyze and decipher sloppy handwriting and verify information.
• Checking completed work for errors information before submitting the final product.
• Maintain speed and accuracy so as to operate in highly efficient manner.
• Perform other duties and responsibilities when required.
• Receives patient from ER or OPD
• Assess patient’s condition and record findings in the chart
• Orient patient or companion to the hospital unit and policies
• Performs admission care and carried out
• Initiates implementation of medical management like requests for examination, medication, treatment and referrals.
• Informs other unit such as laboratory, pharmacy, radiography department, etc of the needs and requirements of the patients.
• Discusses with the patient or companion the medical or nursing care plan and the extent of his/her participation
• Check the chart to ensure that the consent for medical or surgical intervention has been signed by either the patient or his/her nearest kin
• Document observation and medication administered to the patient
• After doctor’s round, receive and copies medical management from the patient’s chart to the kardex
• Carried out medication or treatment orders
• Performs special procedures like catheterization, NGT feeding, etc
• Calibrates IV fluid bottle and regulates flow of infusion according to prescribed duration.
• Updates ward census
• Receives endorsement from outgoing staff and endorses to incoming staff.
• Discharge patients with accurate going-home instructions
• Treat patient’s case as legal and confidential in nature.
• Managing daily clinic operation
• Managing various files and documents
• Accomplishing operational documents such as the Books of Accounts
• Answering telephone inquiries
• Handles patients’ appointments
• Maintaining orderliness and hygiene of the clinic
• Retrieving patient’s diagnostic test
• Assisting the doctor in examining patient
• Preparing vaccines to be administered
• Responsible in purchasing clinic and office supplies
• Taking pertinent patient information and vital signs
• Responsible for coordinating patient and clinical matters to other clinic branches
• Assist day-to-day clinic operation
• Maintaining good relationship with the patients
• Managing documents and patient’s charts
Graduated with General Weighted Average (GWA) of 1.96 and ranked 50th among 593 students in the Clinical Experience Record of my batch.
Graduated with good scholastic record and granted with partial scholarship from first year, first semester grades.