Technical/Help Desk Support
Century Financial Brokers
مجموع سنوات الخبرة :13 years, 10 أشهر
Provided first-level technical support for IT infrastructure supporting 120 employees and numbers of clients locally and overseas. Challenged to provide timely resolutions to support company application users.
• Achieved highest level of productivity, handling local and overseas calls per week
• Earned solid reputation for resolving complex issues and providing exceptional customer service
• Promoted to assume additional responsibilities as Technical Support/Helpdesk, providing expert guidance to users and clients
• Assisted users with policies and procedures for setting up conference calls, new accounts, web/network and presentations
• Provided special assistance to key departments including dealing room, marketing, trading and executive department
• Provided computer help desk support via telephone communications with end-users
• Escalated issues as needed and maintained communication with users and clients. Extensively utilized remedy to record and track issues
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
• Worked independently on Saturdays and Sundays, providing sole support for local and international operations
• Back up and disaster recovery plans for all systems
• Schedule appointments for repairs to desktop PC
• Monitored and set security policies on information system
• Ensure security and authorized compliance on each desktop PC
• Assisted users and clients with installing anti-virus protections, soft wares and other applications. Upgrade system as needed.
• Daily, weekly and monthly maintenance for all the user’s system
• Providing monthly attendance report for all users
AMA Computer College, Manila, Philippines Diploma: Bachelor in Science in Information Technology
Saint Francis of Assisi College System, Manila Philippines. Diploma: High School