ian gabriel santos

I drafted professional emails, memos, and internal communications; assisted with onboarding by preparing
documents, trackers, and system access requests; and collaborated with cross-functional teams to resolve issues
and maintain service quality.

I handled customer complaints by providing appropriate solutions and alternatives within established time limits,
followed up to ensure resolution, provided administrative and back-office support in a high-volume BPO
environment while meeting strict SLAs and deadlines, and processed customer and internal data with high
accuracy while maintaining confidentiality and data security standards.

I advised customers on suitable travel options based on their needs, preferences, and capabilities, and handled
inbound and outbound calls to assist with concerns related to ticket purchases and lodging arrangements.