Project Manager (3M Contract)
IoT Solutions
Total years of experience :14 years, 2 Months
Implement AI and data analytics enabled cctv system for Aramco corporate data center, collecting with Dahua.
Responsibilities:
Act as primary point of contact, engage with stakeholders to identify and analyze business requirements.
Capture business changes by documenting user stories, acceptance criteria and other business documents.
Analyse risk and benefit of change, ensure value delivery.
Define product roadmap, prioritize backlog items in line with product goals.
Manage client expectations, obtain and acting on client feedback, encourage inspection & adaptation.
Set goals for the sprint, follow progress and address any production challenges, ensure iterative high-quality release.
Set up vision for product and strategy ensuring it aligns with business goals.
Achievements Q2, Q3 2023:
Automate subscription and sign-up process.
Implement digital payments (Visa, Master, Apple, STC).
Implement WhatsApp business API and Chatbot.
Implement embedded helpdesk module to the main app.
Integration with STAAH online booking channel manager.
Integration with Shomoos system.
Add multi currencies feature.
Discover a new booking engine.
Responsibilities:
Present product to customers, gather requirements, understand pain points.
Prepare techno-commercial proposals according to BOQ & SOW.
Promote safe and open environment, transparency, and continuous improvement culture.
Build strong business and technology relationship with customers and vendors.
Achievements:
Led a team of 8 SW/HW specialists onsite and remotely to implement, deliver 8 projects to key customers (Salam, ELM, ADC, Al Baik, Linde SIGAS).
Collaborated with marketing team to revamp the company website and online presence, contributing to an 170% increase in customer reach and a 43% boost in company sales during the covid-19 pandemic.
Implemented a CRM to systemize, centralize the company processes related to leads management, clients, quotes, invoices, and delivery notes, customized it according to the company requirements.
Coordinated with key vendors to extensively train the project team, transfer knowledge, and highlight best practices, as a result, increased the team’s technical awareness.
Developed the company business relationships through engagement with new valuable partners, adding new on-demand products, enriched the company’s profile and increased the revenue.
Responsibilities: Define and implement and maintain the company IT policy. Maintain the department financial budget and operation expenses. Advise the management team on the emerging technologies and trends. Develop the relationship with IT service providers and vendors. Mentor the IT team, provide required training to the users. Achievements: Led a team of 3 multitasking IT agents to foster the IT facilities for 1055 luxury villas, analyzed the IT CRM tickets to resolve it radically and achieve 60% KPI optimization and customer satisfaction. Defined preventive maintenance plan, engaged new vendors and signed AMCs, as a result, reduced the maintenance cost by 20%. Collaborated with vendors to design and implement VLANs, public Wi-Fi, CCTV, fiber infrastructure. Created local domain, applied proper user group policy and shared storage per department/user.
Achievements:
Established alone the IT operations and procurements for the head office and 7 remote locations serving Aramco and contractors 24/7 with 90% uptime.
Collaborated with the software development team to design and implement the supply chain system according to the business needs, train respective team.
As an IT Supervisor, I support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards.
- Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages.
- Record all issues that arise and advise the IT Manager of any issues that need further attention.
- Recommend system improvements to the IT Manager.
- Continuously improve Help Desk processes including Incident, Problem, and Knowledge Management.
- Manage and monitor all help desk teams in handling the tickets for accuracy, escalation, and completion.
Achievements:
Supervised a team of 5 multitasking agents with 24/7 availability, 98% uptime and 85% average occupancy, honored to exceed the KPI goals and expectations.
Successfully renovate and upgrade the data center, key hotel systems, Wi-Fi & HSIA, backup, and UPS, while following the plan, managing the resources, and implementing cost effective strategies to be inferior to the allocated budget.
Providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, mobile devices, Handheld devices, telephone systems, and audio-visual equipment. Assess a reported problem or failure using diagnostic methods and tools, determine the likely cause, and take appropriate action to resolve the problem in a timely manner.
Achievements:
Assessed the IT infrastructure to ensure both IT productivity and performance is maintained, maintained an inventory for the software & hardware assets.
Standardized the company machines to maintain stability and ensure employee satisfaction.
- Provide direct end-user support to resolve problems and questions as quickly as possible while providing the highest level of customer service.
- Setup, install, troubleshoot, upgrade, and maintain computer hardware, software, hand held devices, phones and peripherals.
- Supporting Microsoft Office software, and other commonly used desktop related applications.
- Image, customize and deploy new desktop and laptop machines.
- Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.
- Researches and recommends system equipment upgrades and manages equipment inventory.
- Log all incidents and service requests into the designated service desk ticketing system.
- Ensure all Incidents and Service Requests are successfully and accurately identified, categorized, prioritized, diagnosed and managed in the Service Desk IT Service Management Tool, whilst delivering excellent and clear communications of Incidents, Service Requests.
- Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency and agreed SLAs are met.
- Ensure system and data security is maintained at a high standard, ensuring the integrity of network is not compromised.
- Works with hardware and software vendors to resolve failures/problems.
- Assist with monitoring license compliance for all system software.
- Assist in the enforcement of standard computer configurations and naming conventions.
- Train end users on how to use software and hardware.
- Document and help to enforce various policies, procedures, standards, ITIL best practices, and configurations.
Achievements:
Assessed the IT infrastructure to ensure both IT productivity and performance is maintained, maintained an inventory for the software & hardware assets.
Standardized the company machines to maintain stability and ensure employee satisfaction.
As an IT Coordinator, I'm responsible for managing the configuration of MS Exchange, domain controller, AD, designing, implementing, optimizing storage, backup, and end-user account management solutions. Also, performing ongoing resource optimization, performance tuning, verifying hardware availability and integrity, and introducing improvements to current infrastructure services.
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