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Ibra Islam, Associate Category Specialist

Ibra Islam

Associate Category Specialist·Unicommerce

Saudi Arabia

Master's degree, Marketing And Business

Work experience

Total years of experience: 2 years, 0 months

Associate Category Specialist

April 2024 - April 2025

Unicommerce

Gurgaon, India

April 2024 - April 2025

Served as the primary point of contact for key clients, managing
business inquiries and resolving escalations with efficiency and
professionalism.
Designed and executed tailored account strategies to maximize client
satisfaction, revenue growth, and long-term partnerships.
Partnered with cross-functional teams (sales, marketing, operations)
to ensure seamless service delivery and prompt issue resolution.
Developed and implemented pricing strategies and value propositions
to strengthen Unicommerces value perception and secure client
renewals.
Delivered comprehensive reports and presentations to clients, offering
performance insights, strategic recommendations, and actionable
solutions.
Led customer retention initiatives by proactively addressing concerns,
driving corrective actions, and minimizing client churn.

Company industry:
Internet & E-commerce
Job role:
Information Technology

Sales & Account Management Associate

July 2023 - March 2024

Cigniti Technologies

Hyderabad, India

July 2023 - March 2024

Led end-to-end client engagements, from pitching services and
negotiating contracts to project delivery.
Managed RFQ and RFP processes for security testing services across
multiple client accounts.
Developed case studies on SAP ECC to SAP HANA cloud migrations for
a global aircraft engine lessor.
Analyzed low-code/no-code market trends and competitor strategies
to support business development initiatives.
Optimized rate card structures to enhance pricing efficiency and
competitiveness.
Created capability decks and RFX responses, winning new business
with an Australian government services firm.
Produced case studies on data migration, market analysis, and Power
BI reporting for Jamaicas leading financial services provider.
Updated financial models to reflect market shifts and evolving
business strategies

Company industry:
Software Development

User Engagement I ntern

May 2023 - October 2023

Nurture.com

New Delhi, India

May 2023 - October 2023

Conducted marketing research and data analysis to develop targeted
strategies.
Managed client engagement, digital marketing, and user traction
initiatives.
Created content, gathered feedback, and optimized engagement
strategies.
Performed financial modeling, sensitivity analysis, and market impact
assessments.
Collaborated cross-functionally to support business planning and
strategic growth.

Company industry:
Software Development

Education

Jamia Milla Islamia

January 2023

January 2023

Master's degree, Marketing And Business

India

Jamia Milla Islamia

January 2023

January 2023

Master's degree, Business And Marketing

India

Jaypee Institute of Information Technology

January 2018

January 2018

High school or equivalent, Electronics & Communication

India

Jaypee Institute of Information Technology

January 2018

January 2018

Bachelor's degree, ECE

India

City Montessori School

January 2013

January 2013

High school or equivalent, stem

India

City Montessori School

January 2013

January 2013

High school or equivalent, stem

India

St. Dominic Savio

January 2011

January 2011

High school or equivalent, stem

India

St. Dominic Savio College

January 2011

January 2011

High school or equivalent, stem

India

Skills

COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
ACCOUNT STRATEGY
Intermediate
ACCOUNT STRATEGY
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
PUBLIC PRIVATE PARTNERSHIPS
Intermediate
PUBLIC PRIVATE PARTNERSHIPS
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Hindi
Expert

Training and Certifications

Certifications
Excel Advanced
Microsoft AZ900 Azure Fundamentals Microsoft Power BI
Microsoft Excel Advanced
Microsoft AZ900 Azure Fundamentals Microsoft Power BI

Hobbies

  • Swimming