إبراهيم خالد

IT Assistant في Bays International

• باكستان - لاهور
• مايو 2016 إلى يونيو 2017

 Ensuring the connectivity by first level infrastructure support on it equipments.
 Install, Configure, Maintain and Troubleshooting of all Network Devices.
 Network (WAN) and support to customers for their Routing and Switching issues
 Troubleshoot and analyses and solved the incident for 100 internal users.
 Assignee the calls to vendor to resolved the ticked if required.
 Manage computer software, hardware installation and management.
 Monitor performance and ensure system availability and reliability.
 Look after and maintain UPS system for smooth and error free working environment.
 Look after maintenance of all computers, printers, network devices and all servers.
 Provide technical support on daily basis complaints of GDC
 Manage and update all website related issues, client related software, updates and renewals
 Point of sale support and coordinate on replacement if required.
 Maintain DC, ADC, File Server, Backup Server and Antivirus Server in
 Windows Server 2003/2008/2012 Environment.
 Providing users access to the required shared data/applications/network & Internet services and record keeping.
 Perform job roles in compliance with IS Policies and Procedures and Acceptable usage of asset and services guidelines
 Regulatory, contractual and IS Policies’ violations are reported immediately to supervisors or appropriate authorities for rectification and disciplinary actions
 Support in performance of Risk Assessment
 New and existing information in soft form or hard form is classified, labeled, controlled and secured as described in the appropriate IS procedures
 Establishes networking environment by designing system configuration; directing system installation