Ibrahem Bahaa

1-Plan & implement supply chain strategy from materials to finished products, & set the annual budget on the P&L accordingly.
2-Manage the supply chain team by setting objectives, motivating, monitoring the performance to ensure development for team members & performance.
3-Analyzing the process, identify gaps & bottlenecks, develop (SOPs) to ensure compliance related to key supply chain requirements such as, purchasing (foreign & local), logistics, distribution, inventory management & production planning.
4-Monitor the communication and negotiation with the existing and new vendors to sustain a steady feedstock at the best value.
5- Monitor the importation process of all finished products or production RM.
6-Monitor logistics & distribution operations to ensure on-time deliveries are fulfillment. 7-Monitor inventory activates to ensure product availability, safety stocks on hand while reducing slow-moving stocks, ensure excellent service from the 3PL.
8-Lead cost optimization projects with providing excellent customer service. 9-Effective reporting for top management regarding RM & service contracts, inventory level, distribution, production planning, Etc
10-Collaborate with other departments (sales, finance & Marketing) to ensure smooth operations and alignment
11-Set crisis management SOP covering possible risk may happen in all the cycle. 12-Monitor the documentation process across the supply chain different functions.

1-Supervise the Supply Chain order operations team by setting objectives, motivating team members to ensure growth & development for team members & department performance 2-Monitor the order handling process on SAP, invoicing & ensure smooth delivery. 3-Ensure smooth communication with commercial, credit & sales to facilitate the process. 4- Responsible for the daily distribution plan & cost optimization, prioritizing our capacity with the 3PL to ensure customer satisfaction by on time in full delivery. 5-Follow up on returns & stock management for excellent customer experience. 6-Follow up on the pending orders with material planning upon the availability/shortage. 7-Responsible for planning optimization & efficient replenishment of volatility products. 8-Follow up on customer complains, ensure root cause solution.
9-Focal point for change management regional team, applying & sharing best practices. 10- Weekly & Monthly reports to supply chain to ensure product availability & operation cost optimization other reports to major the customer satisfaction & OTIF.
**Achievements
1-Built ERP system to digitalize the order entry process by product name & code instead of manual entry & integrate with SAP, which improved order accuracy from 70% to 93% 2-Enhance the return order cycle time for excellent customer experience & utilize the product shelf life.
3-Applied the distribution plan which optimized the transportation cost 35% from 8 daily trucks to 5

1-Supervise the decorative customer service team by setting objectives, motivating team members to ensure continuous growth and development.
2- Responsible for the order handling and invoicing process in coordination with Finance, Sales & Supply Chain to maintain accurate data entry & invoicing.
3- Responsible for the daily distribution plan & distribution centers replenishment to ensure customers satisfaction by reaching the highest OTIF. (on time in full delivery) 4-Monitor and follow up the open orders by coordinating with the production, material planning, warehouse & other Supply Chain nodes upon the availability/shortage of finished goods to enhance the delivery performance & ensure customer satisfaction. 5-Maintain the external & internal customer satisfaction by handling service
complaints & returned material authorization to meet the customer expectations. 6-Focal point for the web Order project, responsible for customers in boarding. 7-Daily & Weekly reports to operations department on the backlog & upcoming demand to ensure alignment of the operations for highest OTIF ratio & ensure excellent customer experience.
8- Perform customer satisfaction surveys to enhance our performance

**Achievements

1- Increased OTIF ratio via proper placing of customer orders according to our Min. Vs Max. production capacity & daily distribution capacity on our different stock points from 82% to 95%.
2- Applied the digital web ordering training and implementation on customers.

1-Responsible for global key import clients, freight forwarders and large local accounts
2-Proactively provide alternatives & apply contingency in case of any potential barrier.
3-Ensure smooth release and delivery on all ports by working closely internally, externally
& with the customers to facilitate the clearance process & decrease related cost & time.
4-Follow up on global customers performance, ensure alignment with the global tender
5-Responsible for the import volumes which negotiated & created from Egypt.
6-Focal point for the new systems implementation for Egypt import offices
7-Responsible for free time to maintain outstanding detention at a minimum level.

1-Responsible for all direct reefer export customers and sessional freight forwarders from Egypt.

2-Ensure providing excellent service to the customers through effective internal communication with different departments (equipment, operation, vessels crew...ETC) and external communication with the customers’

3-Exception management to ensure customers satisfaction.

4-folllow up on the customers weekly performance, ensure that they place the agreed volumes & increasing customers share of wallet.

* Responsible for handling dangerous cargo, ensure safe delivery through following the requested procedures for safe loading.

*Responsible for new customer campaigns with different types of cargo (dangerous, dry, out of gauge), to increase market share

*manage, guide, train and instruct the local agents of AP Moller group shipping lines ( Maersk, Safmarine and Seago ) in Syria & Libya

1-Responsible for Export & Import vessel release and it's related activities (, rolling, amendment ...Etc.), documents issuance (bills of Lading, Invoices, arrival notice, delivery orders, cargo and freighted manifest)
2-Responsible for improving the documentation and work process with the local agent in Syria & Libya.
3- Focal point and mentor for process migration of functional tasks related to vessel release for Pune, India team
4-Minimize transit time in transshipment ports.
5-Maintain the outstanding freight and detention at a minimum level
6-Responsible for customer care program

1-Properly handle & resolve customer complaints from all Mobinil entities (Call Center, shops, social media networks Facebook & twitter, Etc.) via phone.
2-Perform all customer accounts maintenance functions needed to ensure proper account billing & the quality of the value add services
3-Appropriately forward and follow up on the customers ' complaints requiring special assistance or escalation to concerned departments.
4-compensate the customers to ensure the total satisfaction.
5-Answer inquiries & work closely with Technology department.