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Ibrahem Mohamed, Customer service manager

Ibrahem Mohamed

Customer service manager·ARAB DEVELOPERS HOLDING

Egypt

Bachelor's degree, علم نفس

Work experience

Total years of experience: 6 years, 10 months

Customer service manager

May 2023 - Present

ARAB DEVELOPERS HOLDING

Cairo, Egypt

May 2023 - Present

Enhanced operating procedures for smoother workflow.
Cultivated a productive work culture by encouraging teamwork.
Devised strategies to improve customer engagement.
Implemented training programmes, enhancing team capabilities.
Actioned customer feedback to promote continued service improvement.
Devised activity and service plans to meet customer requirements.

Company industry:
Real Estate

Sales agent

March 2020 - May 2026

EGYPT LIFE INSURANCE COMPANY

Alexandria, Egypt

March 2020 - May 2026

Working on attracting customers and convincing them to subscribe to
insurance to secure their lives, their childrens lives

Company industry:
Insurance & TPA

Sales agent

August 2019 - May 2026

CLOTHING FACTORY

Alexandria, Egypt

August 2019 - May 2026

Displayed excellent multitasking abilities during high-pressure situations,
ensuring optimal service delivery.
Developed sales pitches tailored specifically to individual client needs.
Conducted market research to identify new business opportunities.
Continually developed professional knowledge in the field of sales
techniques and market trends.
Liaised effectively between customers and internal departments to
facilitate smooth transactions.
Provided after-sales support as required, enhancing overall customer
experience.
Performed regular follow-ups with prospective customers, leading to
increased conversion rates.
Used management software and data analysis to forecast product
demand.
Enhanced new business acquisition through strategic networking and
lead generation.

Company industry:
Fashion Design

Education

Faculty of Arts, Department of Psychology at Alexandria University.

January 2022

January 2022

Bachelor's degree, علم نفس

Egypt

Faculty of Arts, Department of Psychology at Alexandria University.

January 2022

January 2022

Bachelor's degree, علم نفس

Egypt

Skills

COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COORDINATING
Expert
COORDINATING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
CANVA (SOFTWARE)
Beginner
CANVA (SOFTWARE)
Beginner
CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
DATA MIGRATION
Intermediate
DATA MIGRATION
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
PSYCHOLOGY
Intermediate
PSYCHOLOGY
Intermediate
SOFTWARE DEVELOPMENT LIFE CYCLE
Intermediate
SOFTWARE DEVELOPMENT LIFE CYCLE
Intermediate
SYSTEM CONFIGURATION
Intermediate
SYSTEM CONFIGURATION
Intermediate
SOCIAL MEDIA
Expert
SOCIAL MEDIA
Expert
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
SALES
Intermediate
SALES
Intermediate
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
CLEANLINESS
Expert
CLEANLINESS
Expert
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate