Assistant Store Manager
Vodafone Qatar
Total des années d'expérience :6 years, 0 Mois
• Handling Store, Customer Complains, Sales .
o Dealing with more than 500, 000 Customers all Over Qatar .
o Leading the team in sales And Customer Service Experience
o Maintaining reports for the team. ….etc).
• Create online campaigns for increasing customer awareness, engagement.
Manage, monitor& organize all the operations concerning the shop.
Handling and supervising the staff.
Dealing with the other departments and shops to solve and meet the customer requirements.
Improve & ensure the performance and the qualifications of the shop and the staff
Submit all the needed reports concerning the shop and the staff to the above manager
Monitor level of service developed in the customer center ensuring the national sales policy and procedures are followed
Propose tools to maintain company and customer center image
Supervise, develop, support and assess subordinated to provide a high level of service
Build team spirit and staff loyalty in the customer center
Propose tools to achieve sales target for the customer center
Handle major and complex customer problems and propose permanent solutions
Increase customer satisfaction and loyalty
Validate equipment's’ orders, control stock levels and revising cash flow closure
Vodafone Qatar as Senior Sales Advisor
Top seller in Vodafone Qatar December 2014.
Got promoted as Senior sales adviser my main responsibilities where:
Manage, develop, support and assess team to provide a high level of service
Build team spirit and staff loyalty in the customer center.
Propose tools to achieve the customer center’s quantitative and qualitative objectives.
Handle major customers’ problems and propose permanent solutions.
Propose tools to maintain company and customer center image.
Increase customer satisfaction and loyalty.
Handle customer center requests, stock and administrative work.
Coordinate staff training and assign clear individual objectives.
Validate equipment orders and control the stock level.
Revise the cash flow closure of the customer center
Vodafone Qatar As Sales Advisor :
Joined Vodafone Qatar as Sales Adviser in Retail Store my main responsibilities where:
Selling company products to customers, Promote & up sell new products and services and educate customers’ how to use it while adhering to the company’s policies & procedures.
Maintain customer satisfaction and handle their requirements.
Perform customer service and sales activities in any assigned events (ex: Telecommunication fairs …etc.)
Reporting customer complaints to the concerned departments & following up with them.
Credit Agricole Corporate & investment Bank as Sales Advisor :
Prepare action plans and schedules to identify specific targets.
Main Job is to sell a wide range of financial products.
Plan & carry out marketing activities for Credit card & Personal loan
Understanding what the customers need & providing appropriate financial solutions.
To ensure customer documentation is complete & in compliance with the banks requirements.
To help coordinators resolve discrepancies associated to customer documentation.
Interaction with other team members.
Meet and exceed monthly sales objectives.
Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.
Arranging meetings with potential customers to prospect for new business
graduated from faculty of commerce accountant department