ibrahim abdelwahab mousa

managing, maintaining, and optimizing Nextcloud, Specializing in IT Planning, Enterprise Architecture,
Healthcare Informatics, Systems Integration, IT Applications and EPR Implementations/Customization

• Design Network Passive Components (Copper & Fiber)
• Knowledge about low current system design (Public Address System, Fire Alarm.
• System, CCTV System (Camera), Telephone System, Access Control System.
• Read technical manuals and brochures to determine which equipment meets Customers requirements.
• Visit vendors, attend conferences or training and study technical journals to keep up with changes in
technology.
• I work with other engineers, systems analyst, programmers, technicians and top-level managers in the
design, testing and evaluation of systems.
• Fiber Optic implementation.
• Knowledge of telecommunications construction, engineering practices/ principles
• Knowledge of transmission qualities and capabilities of copper and fiber plant (OSP).
• Knowledge of electronics and apparatus needed to support the advanced services technology.
• Skill in reading and interpreting technical documents and forms including Schematics and specification
manuals.
• Ability to communicate with co-workers and various business contacts in a Professional and courteous
manner.
• Preparation and design of drawings for construction of new or rearrangement of Existing aerial,
underground lines, cables, and conduits.
• Operation and maintenance for SDH and network equipment (switches, routers, IP phones, Servers,
AMS, Call manager …).
• Install and configure software and hardware.
• Manage network servers and technology tools
• Set up accounts and workstations.
• Monitor performance and maintain systems according to requirements.
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models
• Develop expertise to train staff in new technologies.

Accomplishments:

• Served as first point of contact for user concerns relating to technical issues.
• Successfully implemented and led 12 Centralize Printers project.
• Upgraded over 100 systems from HDD to SSD, which led to dramatically improving the performance of older computers.

Key Responsibilities:

• Delivered instantaneous hardware and software issues resolution for laptops and PCs
• Handle day to day activities in the IT department.
• Handle support calls from 500+ users.
• Upgrades, patches, troubleshooting network performance issues, and extend technical support.
• Conducting Microsoft Teams end-user training for over 200+ staff.
• Ensuring that the latest technology standards and best practices are maintained across the organization.
• Established maintenance strategies and plans, responsible for meeting required standards and contractual KPIs.

• Design, deploy, and manage Nextcloud environments for enterprise clients.
• Ensure optimal performance, availability, and scalability of Nextcloud solutions.
• Configure and integrate Nextcloud with third-party tools and services.
• Implement security best practices, including data encryption and access controls.
• Troubleshoot and resolve issues in production and development environments.
• Customize and extend Nextcloud functionality using plugins and APIs.
• Collaborate with cross-functional teams to understand and meet client requirements.
• Document processes, configurations, and best practices.