Senior Officer Learning & Development
Bupa Arabia
Total years of experience :10 years, 11 Months
Monitor, plan and implement L&D initiatives for the employees
Supervise eLearning platform for SAMA regulations
Liaison and co-ordinate with other organisations to facilitate L&D training and events
Evaluate training and development programmes
Manage budgets with vendors and consultants
Provide technical assistance and improve IT services
Provide staff training on a monthly basis
Follow up with the students on a weekly basis
Organize weekly meetings with the staff to help improve the center’s performance and quality
Create staff and class schedules monlthy
Assist in the development of short, medium, and long term IT plans to achieve strategic objectives
Manage incident resolution whenever there is critical & complex outage
Maintain business continuity and improve IT services efficiency
Adhere to all IT/Corporate policies and processes
Attain performance goals set by management for resolving incidents logged into the support queue
Assist with the completion of project tasks as directed
Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance. Recommend improvements to IT management
Created English lesson plans for students from the age of 15-50 and delivered lectures
Provided a learning environment conducive for student`s personal and professional developments
Performed Student development activities including mentoring up to 30 students annually
Provided students with regular reports of progress and offered guidance on how to improve performance
Provided technical assistance with additional IT Operations projects
Provided IT training, outlining new and changed functionality
Created and maintained detailed records of project progress
Managed and participated in all extra curricula activities