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IBRAHIM ALHELAL, Seiner operation officer

IBRAHIM ALHELAL

Seiner operation officer·Pace

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 8 years, 11 months

Seiner operation officer

April 2019 - Present

Pace

Dammam, Saudi Arabia

April 2019 - Present

• Implemented projects to operational support teams as required.
• Demonstrated fundamental knowledge of assigned applications’ design requirements, process flows, data flows.
• Created and supervision fraud team and all related tasks.
• Developed and maintained system related workflow, dataflow and procedures documentation for all systems assigned to
ensure continuity of support, and training for subsequent new hires.
• Maintain metrics and analyze data to assess performance and implement improvements.
• Quality assurance for the operation Support & Fraud team.
• Designed and reported operational reports daily, weekly & Monthly
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

logistics supervisor

August 2017 - March 2019

Hungerstation

Dammam, Saudi Arabia

August 2017 - March 2019

• Delivery solutions supervision, dispatch system management & Manpower supplement
• Handled Customer service issues and problem within the agreed SLA
• Monitored the performance of Suppliers and set & develop the related KPIs.
• Designed and reported operational reports daily, weekly & Monthly.
Company industry:
Internet & E-commerce
Job role:
Logistics and Transportation

Education

University of Michigan-Flint

April 2017

April 2017

Bachelor's degree, Business Administration

United States

GPA (point): 3.21 out of 4

GPA (point): 3.21 out of 4

Skills

Microsoft office

Intermediate

Motivation, Interpersonal, Communication, Ability to work under pressure

Expert

Proficiency working on team’s management

Expert

Google applications

Intermediate

Leadership, Decision Making Problem Solving and Time Management

Expert

Languages

English

Expert

Arabic

Native Speaker

Memberships

The Saudi Student Club At University of Michigan-Flint | Flint, MI

President

November 2015