IT Engineer
TDM Group
Total years of experience :13 years, 0 Months
1. Providing first line support to customers located in Europe, Canada, The United States of America and Australia.
2. Managing incoming service requests, incidents, system alerts, and users queries.
3.Ensuring that each request is logged correctly and assigned to the specialised team.
4. Creating processes and documents to enhance the quality of services being provided to customers.
5.Creating processes and procedures to meet the standards of Europe based on ITIL.
6. Provide training to new employees on the processes and procedures in place.
7.Ensuring good communication between teams to enhance the quality of services.
8. Assisting in onboarding new customers.
9. Managing implementation of IT projects by distributing tasks and ensuring communication between teams to complete projects successfully.
10. System Administration.
Design and Implement the firm’s network (small network).
Design and Implement the website for the firm.
Representing the Company and assuring the projects are going According to Time schedule.
As a part of working at Unified architecture and Engineering, LLC
Participated in Designing the Electrical Construction Plans for the
"MDC Frozen Bakery" Project with UCS
Provide Technical hardware Support to Employees.
Solving Issues Related to Computer hardware and software.
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Certified "Electrical power Design Engineer "