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Ibrahim Alswedan, customer service representative

Ibrahim Alswedan

customer service representative·Intercontinental Hotels Group

Saudi Arabia

High school or equivalent, English Studies

Work experience

Total years of experience: 1 years, 2 months

customer service representative

January 2016 - February 2017

Intercontinental Hotels Group

Khobar, Saudi Arabia

January 2016 - February 2017

customer service representative

• Received guests on arrival with a friendly manner.
• Entered complete details into the computer..
• Deal with advanced reservations, took bookings and fulfilled particular requirements.
• Posted all transactions to make sure that all bills are kept up-to-date.
• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shifts.
• Provide information to guests about hotel services and offers.
• Respond and take action on guest complaints and problems.
• Receive and acknowledge reservations and cancellations.

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

Duquesne University

December 2014

December 2014

High school or equivalent, English Studies

United States

Education First

May 2014

May 2014

High school or equivalent, English Studies

United States

Dhahran secondary School

January 2012

January 2012

High school or equivalent, Secondary Education

Saudi Arabia

Graduated since

Skills

C++

Beginner

DELIVERY

Expert

MICROSOFT ACCESS

Expert

MICROSOFT EXCEL

Expert

MICROSOFT OFFICE

Expert

MICROSOFT POWERPOINT

Expert

MICROSOFT WORD

Expert

PUBLIC SPEAKING

Expert

Languages

English

Expert

Training and Certifications

Certifications
Scitech , Volunteer
Mar 2016