Sales Supervisor
Jimmy Choo - Chalhoub Group
مجموع سنوات الخبرة :8 years, 8 أشهر
• In-Store sales through enhancing Teams Product Knowledge, Customer Profiling
skills and Solution Finding.
• CRM; creating customer profiles, adding interests and target sales based on
studying client history.
• Improving KPls.
• Training team members.
• Sharpening the teams Clientelling skills.
• Reporting to management Status, improvements, customer needs/comments.
Managing sales and customer service activities.
Optimize and sustain sales performance, profitability and customer satisfaction.
Costumer relationship management.
Setting the target and KPIs for the team.
Analyzing data and developing business strategies.
Recruitment, training and developing team members.
Align with marketing department to introduce marketing activities.
- Display new collections and being up to date with latest fashion trends.
- Providing training and support to sales team for a better sales and customer experience.
- Keeping up with reports, providing feedback to management and implementing action plans afterwards.
In store customer service.
Events support.
E-commerce backend support.
worked on check-in counters and boarding gates.
solving customer complaints and Supervising the sales floor.
helped in HR and general admin duties.
Atended twelve weeks of General English course at an Intermediate / Advanced level.