Store Manager
Sacoor Brothers
Total years of experience :3 years, 2 Months
IBRAHIM
BARAKAT
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Ensures a unique customer experience and that business goals are achieved by
effective sales strategies.
Maintain the client book updated and actively work on the CRM of the store
helping others to include information and actions with their clients
Identify individual and team training needs.
Develop educational material, including presentations, sales scripts, and case
studies.
Give advice to the management about which products are working better and
should be exhibit during the different events that are taken in the store.
Promotes staff engagement, motivation and development
Guarantee customers a good sales experience, by adapting to their behavior and
being empathic in order to generate the right environment and maximize sales.
Follows visual guidelines to ensure immaculate product display and store image.
Review and monitor retail KPIs and develop action plans to achieve set targets.
actively part of the operational life of the store: Visual merchandising, restocking,
transfers, after-sales service, inventory management.
Give support to the sales assistants on the cashier closing and the management
of incidents (changes, returns of products).
Manage the sales process as per delivery standards (from Welcome to
Packaging) ensuring the right application of selling techniques to deliver a
unique shopping experience.
Drive and exceed individual KPI goals, by ensuring the highest level of customer
service and quality of sales.
Establish and develop relationship with existing clients and engage new
customers to the brand.
Follow and achieve the department’s sales goals on a monthly, quarterly, and
yearly basis.
Perform all CRM one to one activities.
“Go the extra mile” to drive sales, Team up with co-workers to ensure proper
customer service.
Maintain in-stock and presentable condition assigned areas.
Ensures the after-sales service with the same level of efficiency and care, in
order to maintain the clients satisfaction and loyalty with the aim of promoting
the brand image.
Remain knowledgeable on products offered and discuss available options.
Cross-sell products, Handle returns of merchandise, Suggest ways to improve
sales.
Greet customers and ascertain what each customer needs to exceed
customer expectations.
Consistently achieved individual quantitative sales targets. Made
significant contributions to team sales goals.
Deliver excellence in customer service in alignment with the
company standards.
Responsible for training assigned production employees, which
includes conducting training sessions.
Monitor Team Member performance; ensure Team Members are
executing assigned tasks.
Collect and update customer information to ensure efficient use of
CRM.
Assist with inventory, display, merchandising, and placement of
stock to ensure sales targets are achieved.
Provide feedback to the division manager on new inquiries that are
received during sales activities.
Communicates to the Management the collected information
regarding clients
Greet and welcomed customers, answered their needs and inquiries.
Handle customer inquiries and complaints.
Provide high-class customer service and increased the company’s
growth and revenue through sales maximization.
Took accurate measurements for any alteration needs, assigned
price according to set price list (when applicable).
Market and style windows displayed.
Generate repeated business through exceptional customer service
and overachieved team and individual targets maintained knowledge
of sales and promotions payment and exchange policies.
Cross sell products.
Tanos for jewelry and accessories In both of Dubai Mall and Mall of the
Emirates,
Degree in