Acting IT HelpDesk Supervisor
Advanced Electronics Company
Total years of experience :16 years, 0 Months
- Supervision on 8 IT Help Desk Agents in 3 buildings and multiple sites who provide support for more than 1500 employees over the kingdom .
- Identify and Apply IT Services SLA.
- Searching for new IT solutions to improve the work environment.
- Train help desk staff on operational procedures and troubleshooting for hardware and software and networking techniques and Provide.
- Creating user accounts and managing access control based on company policies.
- Network processing, centralized and distributive network connection.
- Participating in multiple IT projects at the same time.
- Researching, learning, and estimating new hardware and software.
- Maintaining records of PCs, systems and laptops of end users.
- Taking backups, maintaining backup systems and backup tapes.
- Installing and configuring new computers and peripherals.
- Repairing and upgrading PC hardware and software.
- Identifying hardware and software problems and rectifying accordingly.
- Remaining on-call when looked-for.
- Arranging and giving training to employees of company.
- Troubleshooting printers, network cables and scanners.
- Create Account by Microsoft Exchange console.
- Using (Active Directory) to creating and modify the user account.