Information Security Analyst
Canary Wharf Group
Total years of experience :2 years, 7 Months
● Created phishing simulation campaigns on a Security Awareness Training platform to assist users to identify
and report potential malicious emails.
● Monitored and assessed phishing emails reported by end users daily.
● Proficient in conducting rapid incident response procedures, including identification, containment,
eradication and recovery to mitigate security threats and minimise impact on organisational operations.
● Performed 1-to-1 comprehensive training to high-risk end users who clicked multiple times on a phishing
simulation campaign.
● Assisted with the upgrade of the Cofense report phishing button from a locally installed COM add-in to a
cloud-based, modern SaaS add-in.
● Possesses knowledge of regulatory compliance requirements (e.g. GDPR, PCI DSS) and cybersecurity
frameworks (e.g. ISO 27001, NIST, SOC2)
● Displayed innovation by generating monthly education and awareness ideas about several cybersecurity
topics, such as completing a quiz about cookies to win a free cookie, sharing cyber horror stories around
Halloween and a poster on generative AI.
● Produced detailed monthly reports on phishing statistics and presented them to managers.
● Played a pivotal role in achieving Cyber Essentials Plus by meticulously aligning policies and practices with
industry standards and ensuring vigilant cybersecurity measures.
● Evaluated the cybersecurity level of current and potential vendors with a thorough cloud security
questionnaire, ensuring adherence to stringent security protocols and standards for safeguarding sensitive
data in cloud environments.
● Presented an engaging and informative presentation on ransomware, highlighted preventive measures and
response strategies to mitigate cyber threats and cultivated greater understanding among users.
● Drafted comprehensive cybersecurity policies in alignment with industry standards and regulatory
requirements which fostered a culture of security awareness and compliance.
● Proficient in evaluating different vendors for Security Awareness Training and email security tools, ensuring
comprehensive protection against evolving cyber threats.
● Troubleshooted hardware and software issues for over 1200 employees, ensuring minimal downtime and
smooth operations.
● Communicated complex technical ideas at a simple level to users at all levels of the organisation.
● Excellent customer service skills by acting as a point of contact for IT issues and fostering positive
relationships with end users.
● Demonstrated leadership and team-building abilities by training new colleagues.
● Refined problem-solving and troubleshooting skills, due to solving new and unique IT issues that occurred
every day.
● Able to work well under pressure and multitask, because of a fast-paced and challenging environment.
● Took initiative to improve the documentation process by creating new procedures and updating existing
procedures.
● Improved workflow by generating templates to log tickets quickly, accurately and effectively.
● Created step-by-step guides on software to improve end user awareness.
● Showed creativity by creating a knowledge base and uploaded instructional how-to videos.
● Expertly patched cables to optimise network connectivity and ensure seamless data transmission.